Customer Service Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Service Representative is responsible for assisting customers with inquiries, providing information about services or promotions, and ensuring a positive customer experience. This role plays an important part in maintaining strong customer relationships and supporting daily service operations.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, or promotions

• Resolve customer concerns or escalate issues when necessary

• Maintain records of customer interactions and service updates

• Support customer satisfaction and engagement initiatives

• Collaborate with team members to improve overall customer experience

Qualifications

• Strong communication and interpersonal skills

• Customer-focused mindset and problem-solving abilities

• Ability to remain professional and patient when assisting customers

• Strong organizational and multitasking skills

• Basic computer proficiency (Microsoft Office or similar tools)

• Team-oriented attitude

Additional Information

• Competitive salary ($50,000 – $54,000 per year)

• Professional development and career growth opportunities

• Collaborative and supportive work environment

• Opportunity to develop valuable communication and project coordination skills

• Full-time position with stable schedule and long-term advancement potential