Overview

Red Cap is currently seeking an HVAC Operations Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Ops Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers.

About Us:

At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team.

What’s In It For Me?

Market Value Compensation
Annualized Bonus Plan
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EAP, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth

Responsibilities

What Will I Do?

Develop a culture of performance excellence to encourage employment growth
Drive the HVAC department sales through training and development of the field technicians
Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
Provide a constant flow of product and sales training
Promote lead generation
Monitor and control call backs and warranties
Handle all escalated customer concerns by demonstrating 100% customer satisfaction

Qualifications

Do I Have What It Takes?

High School Diploma or equivalent; Bachelor's Degree preferred
An in-depth knowledge of HVAC systems
Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
Proven experience of handling customer escalations
Ability to build business in the private sector, as well as the public sector
Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
Positive energy and enthusiasm to drive sales and company growth
Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
Service Titan experience preferred

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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