Medical Phone Receptionist

Location: Tampa, Florida

Our Culture: Inspire hope. Build your legacy. Build a rewarding career with Florida Digestive Health Specialists (FDHS), Florida's largest physician-owned gastroenterology practice. Since 2011, we've been dedicated to delivering exceptional digestive healthcare through compassionate patient care, clinical excellence, and advanced research. With more than 30 locations statewide and many physicians recognized as Castle Connolly Top Doctors, you'll join a collaborative team known for excellence, where your contributions are valued, your professional growth is supported, and your work makes a meaningful impact. Come grow with us and help shape the future of digestive healthcare.

 As we continue to grow, we are seeking a bilingual Medical Phone Receptionist to join our team and support our mission.

Job Overview

We are seeking a focused and professional bilingual Medical Phone Receptionist to serve as the dedicated voice of our busy Tampa area gastroenterology practice. In this specialized role, you will focus strictly on telephone communications and triage routing, with absolutely no appointment scheduling or in-person front desk duties. Your primary objective is to manage a high volume of incoming calls, efficiently identify the patient’s underlying medical or administrative need, and route them to the appropriate clinical or billing team member. 

Key Responsibilities

High-Volume Call Management & Routing

• Operate multi-line phone systems efficiently, answering inbound inquiries with a professional, compassionate, and calm demeanor.
• Identify the purpose of each call through targeted, polite questioning to determine if the patient is calling regarding symptoms, pathology results, billing issues, or prescription refills.
• Route calls accurately to specific internal clinical or administrative lines, including nursing staff, billing specialists, the medical records department, or the endoscopy/procedure center.

Message Care Coordination & Triage Assistance

• Take highly detailed, precise medical messages when clinical staff are unavailable, accurately documenting GI-specific symptoms or prescription refill details.
• Log communications in real-time into the practice's Electronic Health Record (EHR) software to ensure the care team has immediate access to critical message updates.
• Recognize and escalate urgent GI calls according to clinic triage protocols, ensuring patients experiencing severe distress are immediately connected to medical personnel.
• Provide basic non-clinical information to callers, such as confirming clinic office hours, clarifying physical location addresses, providing driving directions, and sharing fax numbers.

Qualifications & Requirements

• Education: High school diploma or equivalent.
• Experience: 1 to 2 years of experience in a high-volume healthcare environment, such as a medical call center, hospital switchboard, or specialist front office.
• Technical Skills: Proficiency with medical office communication systems, multi-line phones, and EHR software (e.g., Epic, eClinicalWorks).
• Skills: Excellent verbal communication, active listening, and high-speed data entry capabilities to log detailed messages while actively speaking with a patient.
• Knowledge: Familiarity with basic medical terminology is required; specific familiarity with digestive health or gastroenterology terminology is highly preferred.
• Compliance: Strict adherence to HIPAA privacy regulations, ensuring all telephonic patient data and clinical inquiries remain strictly confidential.
• Must be bilingual.

Physical Demands

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs. 

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

­When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!