Patient Experience Manager

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development 
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full time

Shift: Days

Location: 3100 East Fletcher Avenue Tampa, Florida 33613

The community you’ll be caring for: AdventHealth Tampa

• AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women’s services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year. 
• AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research – caring for Tampa Bay’s hearts for over 35 years.
• The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more – contributing valuable knowledge that leads to tomorrow’s cures for conditions such as heart failure, cancer and other diseases.”

The role you’ll contribute:

Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction. This position collaborates with leaders, physicians, staff, and vendors to ensure a mission-driven and safe experience for patients, their families, guests, and team members.

The value you’ll bring to the team:

• Provides support and consultation for developing department-specific patient surveys.
• Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership.
• Other duties as assigned.
• Trains staff on Patient Experience to ensure consistent and high-quality service.
• Facilitates strategic and operational changes to improve patient experience.
• Collaborates with leadership to drive decision-making, and establish long-term goals.
• Translates key strategic priorities into comprehensive plans and operational processes.

The expertise and experiences you’ll need to succeed:

• Bachelor's Required
• 5+ Work Experience Required
• Proficiency in Word, Excel, data base management and trending reports required.
• Registered Nurse (RN) Preferred