Pharmacy Director

YOUR GENERAL CONTRIBUTION TO OUR SUCCESS

• Works in an innovative environment that strives to improve, develop, and , implement new systems and processes that help ensure AHF maintains and improves our cutting-edge services to enhance the lives of our patients.
• Collaboration with colleagues and team members provides excellent opportunities to make contributions to the success of AHF by sharing ideas, learning from others, training and networking.
• Attending various internal and external meetings that may be assigned, conferences, training, AHF and community events are all ways you can grow and provide value added contributions to AHF.
• The Practice Site Pharmacy Director position provides valuable contributions to all locations by helping to bring “best practice” ideas, as well as providing consistent application of process, procedures and policy throughout the organization.

CONTRIBUTIONS INCLUDE THE FOLLOWING PRINCIPLES OF CONDUCT

• Follow AHF’s Mission and live the Core Values in your daily work.
• Provide high quality, skilled, and competent care.
• Offer courteous, compassionate, reliable services to all.
• Conduct yourself with professionalism, honesty, and integrity.

A CUSTOMER SERVICE CREED IS A MAJOR CONTRIBUTION

Prompt/Ready***Friendly/Caring***Helpful/Knowledgeable

A BUSINESS PHILOSPHY CONTRIBUTION IS ESSENTIAL FOR

SUCCESS IN THIS POSITION

CONTRIBUTIONS OF STRONG CUSTOMER SERVICE IS A MUST

1. Things to keep in mind about the Client Experience

• It’s a collaboration across all business lines. We all own the Client Experience  You know your clients, patients and communities better than anyone  Regardless of what business line you work in, the client sees us as AHF.
• The Client Experience is a journey
• The goal is to gain a commitment to service, not compliance.

1. Client Experience Best Practices

• A warm welcome and a positive first impression.
• Demonstrate care by actively listening and have a genuine interest.
• Maintain strong relationships and ongoing commitments and go above and beyond to leave a lasting impression.

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right