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Job description:
Prosper Infusion's mission is to provide concierge home infusion. We are a company that is helping transform the realm of specialty infusion care, through a holistic care model. Come join our mission-first company looking to reinvent the way patients receive their care.
We are seeking an experienced, versatile pharmacy technician lead. Candidates must be able to perform both clinical and administrative work that leads to a positive patient / customer experience. The ideal applicants will be those looking to make a career pivot towards an inspiring, customer-centric environment. This will be an integral team member who will help ensure patients have an “A+” infusion experience.
Responsibilities:
- Handle front desk administrative / patient registration duties in a timely manner, including education, registration, and the payment process during check-out
- Conduct benefits investigation/verification and assist in submitting prior authorization requests
- Help prepare and package medications under a pharmacist’s supervision, demonstrating a commitment to quality, efficiency, and excellence
- Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff
- Greet patients using messaging platform and provide excellent customer service
- Coordinate delivery of medications
- Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy technician role
- Responsible for knowing and adhering to policies and procedures governing pharmacy operations and pharmacy technician responsibilities
- Responsible for knowing and adhering to State Pharmacy regulations governing pharmacy technicians
- Assist pharmacist(s) in inventory procedures including record keeping and ordering
- Log, shelve, and rotate incoming inventory and overstock
- Proactively identify and communicate inventory stock concerns to designated company personnel and work collaboratively to problem solve delays and challenges that arise during the workday
Skills and Abilities
- Knowledge of standard medical terminology
- Meet any continuing education requirements of the company’s clinical program, as defined within the company’s policies and procedures
- Ability to stay abreast of developments in the field of infusion therapy
- Ability to handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skills
- Ability to learn quickly, solve problems, and make decisions that promote a positive impact on patient care and internal pharmacy operations
- Demonstrate excellent verbal, presentation, and written communication skills
- Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook
Qualifications
- High school diploma or equivalent, Bachelor's Degree preferred
- Registered Pharmacy Technician in the State of Florida
- Minimum of one-year experience in a retail pharmacy or specialty pharmacy
- Knowledge of basic pharmacy terminology, evaluation, and pharmaceutical law
- Excellence verbal and written communication skills
- Top notch customer service
- Must understand computer technology
- Demonstrated knowledge and competency in sterile compounding (USP 797) preferred but not required
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