Overview

Salary: $37,000 - $52,000

Location Type: Hybrid

Position Type: Full Time

Schedule: Monday thru Friday 8:00am-5:00pm

The Recovery Litigation Assistant performs administrative functions for the collection of unpaid charged-off loans. This role minimizes loss and increases net recoveries by determining the best actions to protect Suncoast Credit Union assets. An ideal candidate is an experienced collections professional with a calming demeanor.

Responsibilities

Review correspondence received for charge-off accounts and pleadings filed by members with Suncoast Credit Union named as the creditor
Determine appropriate action to protect the interest of the credit union
Implement compliance guidelines when referring accounts for litigation, replevin, suit on mortgage notes, or to third-party collection agencies
Prepare required documentation for referrals
Attend in-person or virtual trials, mediations, hearings, and meetings when a credit union representative is required to provide testimony or obtain information to assist with the discovery process
Negotiate payment arrangements, settlements, and satisfaction of judgments within credit union policy
Perform right of offset on depository accounts and apply the funds to charged-off loans
Post payments to charged-off loans
Assist the Recovery Supervisor with the analysis of the recovery portfolio
Plan, evaluate, and monitor charged-off accounts for assignment or reassignment to third-party collection agencies
Monitor, update, and verify status of recovery accounts
Maintain consistent communication with collection agencies, attorneys, vendors, and members
Update attorney disbursement reports for third-party agency on a monthly basis
Maintain vendor and internal collection systems specific to the Recovery Area
Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
Attend educational events to increase professional knowledge and remain current with compliance guidelines

Qualifications

High school diploma or equivalent
3+ years of experience with the recovery of first or second-party collections
Experience with legal and court processes
Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, including Florida repossession laws and procedures, litigation and judicial procedures, Debtor/Creditor Collection Law, Fair Debt Collection Practices Act, and Florida statutes pertaining to the collection of consumer debts
Good knowledge and understanding of credit union products, services, policies, and procedures, including Member Solutions policies, the Collection Code of Ethics, and accounting procedures
Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve routine problems or situations requiring minor adjustments to working methods
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to communicate information requiring explanation or interpretation
Must be able to maintain a high level of confidentiality

Benefits

Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year
Flexibility: Remote, Hybrid, and Onsite Schedules
Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

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