Referral Specialist - Orthopedics

 Orlando Health Jewett Orthopedic Institute 

West Region

Job Title: Referral Specialist

Variable Full Time: Monday - Friday 8:00 AM to 5:00 PM 

Department:  Orthopedics

Location: Tampa, FL

Job Summary: The initial contact of each new patient.

Why is Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions
• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for
hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed.
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient’s insurance requirements have been
satisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient’s visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc.
in order to obtain the required authorization needed for each service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA
and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Assumes responsibility for professional development and education.

Education/Training
• High school graduate or equivalent education.

Licensure/Certification
• None.

Experience
• One (1) year of retail, customer service or health care.