Reservationist: Full-Time

JOB TITLE: Reservationist: Full-Time

EMPLOYER: MOSI

SALARY RANGE: $14.50/hour

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Leadership

SCHEDULE: Monday-Friday

SUMMARY: The Reservationist will be the first point of contact for many of guests, helping to create an exceptional visitor experience by managing group reservations, answering inquiries, and providing helpful information about MOSI's exhibits, experiences, and programs. Flexibility to work weekends and during peak times-such as school breaks and holidays-is essential for this role.

DUTIES AND RESPONSIBILITIES:

• Respond promptly and professionally to incoming phone calls and emails regarding general inquiries, as well as individual and group reservations.
• Create, update, and maintain accurate reservation records for museum admissions, programs, and events.
• Assist guests with booking modifications, including changes, cancellations, and confirmations.
• Collaborate with internal departments to ensure seamless coordination of group visits and special events.
• Provide clear and courteous information about museum hours, exhibits, events, amenities, and policies.
• Stay informed about MOSI's daily schedule, current promotions, and upcoming events to effectively answer guest inquiries.
• Support guests with registering for memberships, camps, and educational programs.

QUALIFICATIONS:

• High School diploma or equivalent required; some college preferred
• Previous experience in customer service, reservations, or a call center environment
• Effective communication skills, both verbal & written.
• Bilingual skills (especially Spanish/English) are a plus.
• Strong organizational skills and attention to detail.
• Comfortable with computers, including reservation/ticketing systems and Microsoft Office.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Availability to work weekends and occasional holidays.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to remain in a stationary position for extended periods, primarily seated at a desk.
• Frequent use of hands and fingers for typing and handling phone equipment.
• Occasionally required to move about the office or assist at front desk locations.
• Ability to communicate clearly and effectively over the phone and in person.
• May need to lift or carry light materials (up to 15 lbs) such as brochures, forms, or office supplies.
• Visual acuity required for reading computer screens, printed materials, and managing reservation systems.

COMPETENCIES:

• ELICIT-Embodies MOSI's values of Enjoyment, Learning, Impact, Collaboration, Innovation, and Trust; Exudes enthusiasm and creativity; Exhibits sharp critical thinking skills with an openness to diverse opinions and respectful discourse; Practices continuous respect, professionalism, intellectual honesty, integrity, and ethical conduct.
• Customer Service-Displays a strong commitment to delivering exemplary customer service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Communication-Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions in oral and written situations; Demonstrates group presentation skills and actively participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.