Job Title: Sales Representative

Department: Sales

Status: Regular Full-time

FLSA Status: Exempt / Commission

Job Summary

This position will be responsible for the overall sales and customer service for their client base. Performance expectations will be evaluated based on meeting sales targets. This individual is expected to strategically grow existing accounts through strong customer relationships and providing a high level of service. This position is also responsible for expanding their customer base by identifying sales opportunities and developing plans to meet the customers business needs.

Essential Duties and Responsibilities

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other factors
Adjusts content of sales presentations by studying the type of sales outlet or trade factor
Focuses sales efforts by studying existing and potential volume of distributors
Record all sales activity, including notes and opportunities, in CRM for assigned territory
Submits orders, referring to price lists and product literature
Coordinates involvement of internal resources and drive utilization of the company’s value-added services
Conducts regular account and business reviews to include market trends, customer needs, sales opportunities, and recommendations on customer’s business solutions
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Provides historical records by maintaining records on area and customer sales
Other duties as assigned

Critical Competencies

Ability to develop, maintain and build effective relationships
Extensive knowledge of industry; JanSan, paper, and disposable food service products
Business acumen to discuss, present, and develop solutions based on customer needs
Service-oriented, with strong closing skills, and the ability to negotiate
Ability to travel frequently to develop strong relationships with customers
Consistent utilization of CRM software to record all sales activity

Standards of Performance

Basic functions of the position are consistently and satisfactorily met.
Meet quarterly and annual sales targets.
Timely response to customers, vendors and internal resources.

Job Qualifications

Bachelor’s degree in Human Resources and/or Business Administration is preferred. Equivalent experience and training considered.
5+ years of territory management experience within JanSan, paper, or disposable food service product lines.

Working Environment

Regular work is performed in an office environment. Noise level can be moderate. Sitting and standing for long periods of time while talking on the phone and viewing computer screens is needed for this role. Frequent travel is required to customer sites. This may include site tours and traveling an various forms of mass transit.

Physical Demands

The employee is frequently required to stand, walk, sit, talk and/or hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities require by this job include close vision and the ability to adjust focus. Manual dexterity for calculator and computer keyboard usage.

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