Service Coordinator

Pay: $24.87 - $29.95 per hour

Job description: Service Coordinator 

Help build the future of commercial kitchen service in Central Florida.

PGM Service Group is seeking an organized, customer-focused Service Coordinator to support our growing Tampa market. This role is ideal for someone who enjoys working with customers, coordinating schedules, solving problems, and helping a growing company operate at a high level.

As a Service Coordinator, you will serve as the communication hub between customers, technicians, and management, helping ensure service calls are scheduled efficiently and customers receive an exceptional experience.

This is an opportunity to join a growing organization and play a key role in building the foundation for our continued expansion throughout Central Florida.

About PGM Service

PGM Service Group specializes in the repair, maintenance, and installation of commercial cooking equipment, refrigeration systems, and foodservice equipment.

We proudly serve:

• Restaurants
• Grocery Stores
• Hospitals
• Schools
• Entertainment Venues
• Large Commercial Facilities

Our mission is simple: Provide exceptional customer service while building the best team of technicians in the industry.

Responsibilities

• Coordinate and schedule service calls
• Dispatch technicians based on location, skill set, and customer needs
• Communicate with customers regarding appointments, updates, and service status
• Monitor technician schedules and daily workloads
• Assist with work order management and job tracking
• Support emergency and after-hours service coordination
• Maintain accurate customer and service records
• Work closely with field supervisors and management to support daily operations
• Help ensure customers receive timely and professional service

Qualifications

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Proficiency with computers and Microsoft Office applications
• Strong attention to detail
• Positive attitude and team-oriented mindset

Preferred Experience

• Service dispatching or scheduling experience
• Customer service experience
• Experience in HVAC, plumbing, electrical, facilities maintenance, construction, or service industries
• Experience with field service management software

Benefits

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities

Why PGM?

We're not looking for someone to simply fill a position. We're looking for someone who wants to grow with a company, contribute to a strong team culture, and help build something meaningful.

As PGM continues expanding across Florida, this position offers the opportunity to grow professionally while playing an important role in the success of our customers, technicians, and organization.

Website: www.pgmservicegroup.com

Benefits: 

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance