Service Technician

Job DetailsJob Location: Tampa, FL 33619Providing a high level of customer service is of the utmost importance at HavenSmart and is an integral part of overall client offerings. As such, our service team is a vital part of the company. This role is responsible for assisting clients on site with their technical issues and providing solutions to problems in a timely manner. The ability to communicate with clients about complex technical problems in an easy-to-understand manner is a key function on this roll.   Review client's current equipment configuration and recommend upgrades/enhancements, where warranted.  Diagnose complex technical issues, use component isolation to address client issues in a timely manner - Handle onsite customer technical support issues and provide solutions - Document all information on what work was done onsite in our system - Ensure all parts and cables used onsite are properly added to the work order for billing along with labor - Improve existing client systems by evaluating objectives and specifications, reviewing proposed changes and making recommendations for upgrades. Work with service manager to provide proposals to clients - Maintain client confidence by keeping their information confidential - Determine the most efficient and effective ways to answer a client's questions - Escalate queries and concerns as appropriate - When a defective product is found during a service appointment, the RMA is started with the manufacturer, documented within the system, and communicated with the Service Manager.   Qualifications2+ years of network support 2+ years of AV experience 1-3 years of experience in a customer-facing position 1 year of security & alarm system experience Outstanding Control4 knowledge Excellent problem-solving and analytical skills Multitasking and organizational skills Be able to lift 50 pounds frequently and 75+ pounds occasionally Be comfortable working from ladder or high places Attentiveness and patience Time-management skills Valid driver’s license Knows Home Automation, home networking and audio/video distribution Has a strong work ethic and a willingness to learn. Enjoys technology and its impact on our lives, Has a strong attention to detail, Is consistent and reliable, Likes to communicate clearly and confidently