South Tampa - Call Center Representative

CONTACT CENTER AGENT  - Monday - Friday // Day Shift

Are you ready to turn your passion for helping people into a rewarding career? Join our team as a Member Service Representative and be the friendly voice our members count on every day. If you thrive in a fast-paced, team-driven environment and love solving problems, Floridacentral Credit Union wants to hear from you!

This is more than just a call center job - this is your chance to be part of a mission-driven organization that empowers members to reach their financial goals.

What You’ll Do:

• Be the first point of contact – Receive and respond to incoming calls with professionalism, care, and confidence.
• Listen with purpose – Understand each member’s unique situation and find the best solution or product to meet their needs.
• Document with precision – Accurately complete all reports, forms, and records while maintaining compliance and security standards.
• Solve & support – Resolve discrepancies and forward complex issues to team leads or management as needed.
• Educate and empower – Provide complete, up-to-date information about Credit Union policies, loan programs, financial products, and account options.
• Promote financial wellness – Actively cross-sell Credit Union products and services that support our members’ financial goals.
• Support everyday banking – Perform basic account maintenance, loan payment transactions, and respond to loan service requests.
• Be a team player – Foster positive relationships with coworkers and contribute to a collaborative, member-first culture. 

What You Bring:

• Stellar communication skills, both verbal and written
• A member-first attitude with a knack for relationship building
• Detail-oriented with a passion for accuracy and compliance
• Ability to thrive in a fast-paced environment while juggling multiple priorities
• Experience in customer service, financial services, or call center environments is a plus

Why You’ll Love Working With Us:

• Career growth opportunities in a purpose-driven organization
• Our extensive employee benefits
• A supportive, collaborative team that values your voice and contributions
• The chance to make a real difference in our members' financial journeys.

Ready to start a career and make an impact? that means more? Apply Today!

If you're excited about helping people reach their financial goals and want to be part of a team that values service, solutions, and community - this is your moment.

Every call is your chance to make a real difference. Join us and help shape stronger financial futures, one member at a time!

Benefits for Full time employees includes:                  

• 401(k) w/ up to 5% matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurances
• FSA
• Paid Vacation, Sick & Holiday hours

An Equal Opportunity Employee Minorities/Females/Veteran/Disabled