TM Implementation Specialist Sr.

The Treasury Management Implementation Specialist Senior leads the end-to-end implementation of Treasury Management products, ensuring accurate, timely, and client-focused onboarding. This role partners with Sales and internal teams to validate information, coordinate setup, and deliver solutions in compliance with service level agreements and regulatory requirements. As a subject matter expert, the Specialist supports client and internal inquiries, maintains high-quality documentation, and contributes to process improvement, performance monitoring, and risk mitigation efforts.

Duties and responsibilities include:

• Lead end-to-end implementation of Treasury Management products, including Business Online Banking, ACH, Remote Deposit Capture (RDC), and Positive Pay (Check/ACH), ensuring accurate setup and delivery within established service level agreements (SLAs) and client expectations.
• Partner with internal stakeholders to gather required documentation and ensure completeness, accuracy, and timely submission of all implementation materials.
• Validate all incoming client information for accuracy and completeness, ensuring proper documentation and storage within the document management system (ImageCenter).
• Maintain comprehensive and audit-ready documentation of all implementation activities, including client communications, system configurations, and issue resolution, in compliance with internal policies and regulatory standards.
• Serve as a subject matter expert on Treasury Management products and services, providing accurate, timely guidance to internal partners and clients, while remaining current on product enhancements, system updates, and new offerings.
• Monitor and report on team performance, including task completion, client interactions, and quality/evaluation metrics for Treasury Management Specialists and Senior Specialists on a monthly basis.
• Execute and support special projects and strategic initiatives as assigned, contributing to process improvements and operational efficiencies. 
• Demonstrate strong organizational and time management skills, with the ability to manage multiple priorities independently while maintaining attention to detail and sound judgment.
• Ensure all assigned tasks are completed through to resolution with minimal supervision, while effectively collaborating within a team environment. 
• Identify, assess, and escalate potential risks, and recommend appropriate mitigation strategies to the Risk Management Committee to safeguard earnings, capital, and regulatory compliance.
• Ensure adherence to all applicable regulatory requirements, including BSA, USA PATRIOT Act, OFAC, and AML guidelines, by implementing and maintaining effective controls and preventive measures.
• Perform additional duties and responsibilities as assigned by management.

Minimum Education and/or Certifications Requirements:

 Bachelor's Degree in Business, Management, Finance or related experience

Minimum Work Experience Requirements:

5+ years working with treasury management products and experience in implementation and document requirements.

Technical and/or Other Essential Knowledge:

Ability to communicate effectively verbally and in writing
Ability to multitask, troubleshoot and provide short and long term resolution
Knowledge of bank operations preferred
Bilingual (English/Spanish)
Proficient using Microsoft Office Product Suite including: MS Outlook, MS Word, MS Excel and MS PowerPoint