Assistant Supervisor, Merchandise

In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors. 

Compensation Rate: $14.25/hr

Evening Shift Differential Incentive (9/4/2025-11/5/2025): Earn an additional $1.50 when you work at least 5 productive hours between 6:00pm - 2:00am.

What you get to do: 

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT). 

• Financial responsibility over assigned locations (revenue, labor management). 

• Assist with in-park cycle counts and annual physical inventory. 

• Coach and course correct negative Ambassador behaviors, as needed. 

• Ensure the safety of all Ambassadors and Guests. 

• Turn a negative guest experience into a positive one, as needed. 

• Communicate professionally and effectively with Ambassadors and Guests. 

• Assist with in-park store changeouts and event setups. 

• Train, coach, and provide regular performance feedback to all direct reports. 

• Monitor facility integrity of all locations, to include maintaining attractive and functional displays. 

• Manage inventory flow to your assigned locations by maintainingappropriate Min/Max levels. 

• Perform other duties as assigned. 

What it takes to succeed: 

• At least 18 years old 

• High School Diploma or GED 

• Theme Park or high-volume retail experience preferred. 

• Proficient in all Microsoft Office products. 

• Must be a self-starter with excellent organizational and time management skills. 

• Ability to multitask projects/tasks at the same time and meet strict deadlines. 

• Excellent problem solving and conflict resolution skills. 

• Ability to adjust quickly to ever changing business demands. 

• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time. 

• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time. 

• Ability to work in all weather conditions: sun, extreme heat, cold, rain. 

• Ability to perform all types of cleaning duties, including use of cleaning chemicals. 

• Busch Gardens is open 365 days a year.  Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.