IT Help Desk Support T1

Job DetailsJob Location: Tampa, FL 33612Position Type: Part TimeSalary Range: $17.00 - $20.00 HourlyJob Shift: AnyJob Title: Tier 1 IT Support / Help Desk Technician  Location: Tampa, FL  Department: IT  Reports To: Director of IT  Job Summary:  We are seeking a detail-oriented and customer-focused Tier 1 IT Support / Help Desk Technician to provide first-line technical assistance to end users in a fast-paced environment. This role is responsible for troubleshooting IT issues, managing basic IT inventory, supporting SaaS applications, and ensuring smooth day-to-day IT operations. The ideal candidate should possess strong problem-solving skills, excellent communication, and the ability to document support cases effectively.  Key Responsibilities:  Help Desk Support: Provide first-level technical support for hardware, software, and network-related issues to employees via phone, email, and in-person support.  User Management: Add, modify, and remove users from various SaaS applications, including Office 365, Admin Center, Adobe, EMR, and other business-critical systems.  Remote Monitoring & Management (RMM): Utilize RMM tools to monitor system health, troubleshoot endpoints, and ensure uptime of critical systems.  System Monitoring: Core network and other monitoring tools to track system availability and escalate outages.  Hardware & Software Support: Install, configure, and maintain workstations, printers, and peripherals, ensuring optimal performance.  Basic Inventory Management: Maintain and track IT assets, ensuring accurate records of hardware, software licenses, and user assignments.  Printer & Peripheral Support: Troubleshoot and resolve issues related to printers, scanners, and other peripherals.  SaaS & Application Support: Assist users with application access, permissions, and general troubleshooting across supported software platforms.  Basic Network Troubleshooting: Diagnose connectivity issues, assist with VPN connections, and escalate more complex networking problems as needed.  Documentation: Maintain detailed records of support requests, troubleshooting steps, and resolutions within the IT ticketing system.  Collaboration & Communication: Work closely with Tier 2 and Tier 3 IT staff for escalations and projects, ensuring seamless IT support for the organization.  QualificationsQualifications & Skills:  1-2 years of experience in IT support or help desk roles preferred.  Advanced knowledge of Microsoft Office 365, Admin Center, RMM tools, and monitoring solutions.  Familiarity with SaaS applications such as EMR, CMR and CSaaS.  Understanding of IT asset management and inventory tracking.  Strong troubleshooting skills for Windows and macOS environments.  Basic networking knowledge (IP addressing, Wi-Fi, VPN, DNS, DHCP).  Experience supporting printers and other peripherals.  Excellent verbal and written communication skills.  Strong documentation skills and attention to detail.  Ability to manage multiple tasks in a fast-paced environment.  Customer service-oriented mindset with the ability to work with non-technical users.  Preferred Qualifications:  Certifications such as CompTIA A+, ITIL Foundations, or Microsoft 365 Fundamentals.  Experience with Active Directory, group policies, and basic PowerShell scripting.  Familiarity with ticketing systems for IT support tracking.  Work Environment:  Onsite with occasional remote support as needed.  May require lifting and moving computer equipment.  Standard business hours with occasional after-hours support for critical issues.