Front Desk Agent

Company Description

At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building meaningful relationships, delivering exceptional service, and representing our brand with professionalism and enthusiasm. We are seeking a motivated Public Relations Assistant who is ready to contribute to our growing organization while developing valuable communication and relationship-building skills.

Job Description

As a Front Desk Agent, you will serve as the first point of contact for guests and visitors, providing exceptional customer service and ensuring a positive experience from arrival to departure. This role requires excellent communication skills, professionalism, and the ability to manage multiple tasks in a fast-paced environment while maintaining a welcoming atmosphere.

Responsibilities

• Welcome guests and visitors with a professional and friendly attitude.
• Answer phone calls, emails, and general inquiries promptly.
• Assist with guest check-ins, check-outs, and reservations when needed.
• Maintain accurate records and update customer information.
• Coordinate with internal departments to ensure excellent guest experiences.
• Handle administrative tasks, scheduling, and general office support.
• Resolve guest concerns professionally and efficiently.
• Maintain a clean, organized, and inviting front desk area.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Professional appearance and positive attitude.
• Strong organizational and multitasking skills.
• Ability to work independently and collaboratively within a team.
• Basic computer proficiency and willingness to learn new systems.
• Detail-oriented with excellent problem-solving abilities.

Additional Information

• Competitive Salary: $39,000 – $42,000 annually.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.
• Ongoing training and skill development programs.
• Valuable experience within the travel and hospitality industry.
• Stable full-time employment with advancement opportunities