Business Development Manager

Family First Healthcare Services, Tampa, Florida

The Full-Time Manager of Business Development AND Marketing is responsible for maintaining sales and marketing functions for assigned markets to build revenue, ensure profitability and maintain the quality provider image of the Agency.

• Establish new accounts and maintaining existing accounts within assigned territory.  Planning, establishing, and maintaining open lines of communication with the area physician practices, hospitals, assisted living facilities, nursing homes, case managers, amongst others.
• Meet weekly with the Agency’s leadership team to discuss business development strategies, plans, goals, execution, pipeline, results, amongst others.
• Utilize company’s target focused sales programs to meet the needs of the Agency.  Implement and conduct the orientation program of new sales employees.
• Monitor competition by gathering current market place data. Conduct an annual market territory analysis of top ten competitors and play a lead role in annual business development strategic planning.
• Knowledge of sales techniques and physician, hospital, skilled nursing facility, case management and discharge planning needs.
• Develop and implement social media campaigns by utilizing Facebook, Instagram, and other appropriate social media platforms that position the Agency as the Home Care provider of choice in the communities that we serve.
• Utilize Search Engine Optimization fully and efficiently to amplify and augment the Agency’s presence, positioning the Agency as the premier provider of home care in the regions in which we serve.
• Identify target markets and develop marketing materials, such as brochures, flyers, and website content, to effectively communicate the benefits of our home care services. Monitor and analyze marketing metrics, such as website traffic, social media engagement, and conversion rates, to assess the effectiveness of marketing campaigns and make necessary adjustments to improve performance.
• Develop long-lasting relationships with new referral sources (physicians, hospitals, independent/assisted living, long-term care, etc.). Develop and implement marketing strategies to promote home care services to potential clients and referral sources.
• Collaborate with the management team to develop pricing strategies and promotional offers to attract new clients and retain existing clients.
• Participate in community events, such as health fairs and senior expos, to promote the Agency's home care services and build relationships with potential clients and referral sources.
• Provide training and support to the home care staff to ensure that they are able to effectively communicate the benefits of the Agency’s services to potential clients and referral sources. Stay up-to-date with industry trends and best practices in home care marketing to continually improve marketing strategies and tactics.
• Track referral source development, obtain, and close leads. Generate weekly results reports for leadership team’s review.

• • • • Knowledge of sales techniques and physician, hospital, skilled nursing facility, case management and discharge planning needs.
      • Excellent communication and interpersonal skills, with the ability to work effectively with clients, referral sources, and the home care staff
      • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
      • Proficiency in marketing technology, such as email marketing platforms, social media management tools, and website analytics
      • Ability to work independently and as part of a team, with a strong sense of responsibility and accountability
      • Commitment to providing high-quality home care services to clients and their families. •
      • This position requires an individual who is highly/self-motivated, results driven, and excels at creating new and long-lasting relationships with potential clients and the appropriate referral sources.
      • The ideal candidate will already have established healthcare contacts in the Tampa/Manatee/Polk areas and/or have a well thought-out plan in place to establish new healthcare contacts. This position requires travel throughout several counties. 
      • Proficiency in marketing technology, such as email marketing platforms, social media management tools, and website analytics Ability to work independently and as part of a team, with a strong sense of responsibility and accountability Commitment to providing high-quality home care services to clients and their families. Knowledge of Home Care / Medicaid eligibility

Responsibilities: 

• Contact and qualify leads - Prospect new sales leads by making an initial phone or email contact. Engage the account and prepare them for the Account Executive. Connect with as many leads as possible to encourage the purchase of the product offered. Be the point person for your team's sales lead qualification process.
• Manage current accounts – Stay in close contact with existing accounts or leads and create brand awareness, educational opportunities, and request referrals. Coordinate in-person meetings and calls between the new clients and Account Executives.
• Customer support –  Answer calls and emails from clients, identify the issue and make suggestions for future or new products or services.  

Requirements:

• BS degree in Marketing or Business Administration is required
• Hands-on experience with multiple sales techniques (including cold calls)
• Experience with CRM software
• Familiarity with MS Excel (analyzing spreadsheets and charts)
• Understanding of sales performance metrics

About Family First Healthcare

Family First Healthcare Services is a premiere healthcare organization dedicated to our mission of providing optimal compassionate care to persons in the communities that we serve.  Our employees enjoy a work culture that promotes learning, quality care, opportunities for growth, and excellent rewards.