Healthy Start Care Coordinator Supervisor

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Healthy Start Care Coordinator Supervisor who wants to make an impact in the lives of others.

Purpose and Impact:

Healthy Start Care Coordinator Supervisors provide day-to-day leadership, guidance, and oversight of service coordination and interventions for children and their families referred to the Health Start program in Hillsborough County. Directly supervises a team of Care Coordinators and Care Coordinator Specialists providing these intensive in-home services and care coordination.

Essential Functions:

• Oversees the care coordination of intensive home visitation services with the provision of the Healthy Start Prenatal and Infant Pathways, and Inter-conception Care Counseling, and utilization of screening tools to identify specific risk factors including maternal depression, domestic/intimate partner violence, tobacco use, substance use, and infant development.
• Accepts all cases assigned through CONNECT and meets with assigned Care Coordinator/Specialist to review the provided information.
• Ensures the timeliness and accuracy of screening instruments conducted by Care Coordinators including the initial screening assessment within five working days of assignment.
• Works with the Care Coordinators/Specialists to develop a Family Support Plan/Plan of Safe Care based on identified strengths and needs of the family and the circumstances resulting in a referral to the Healthy Start program. This plan is to be created in collaboration with the parents, and is focused on strengthening parents’ skills through education, counseling, and home visiting interventions.
• Monitors and ensures the required level of qualitative and quantitative face to face visits for each family are being conducted on a monthly basis. This includes a total of 48 face-to-face Healthy Start pathway and care coordination visits each month with assigned families in an individual or group setting. Face-to-face visits are completed a minimum of once every 30 days for each client, and more often based on client’s risk level, safety concerns, and individual needs.
• Ensures that documentation is completed timely and accurately for each family served through the program.
• Collaborates with the care management team to ensure that families receive timely and appropriate referrals as needed and identified throughout the assessment process. Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Hosts a minimum of one staff meeting per month to include a sign-in sheet and agenda and maintains documentation of meetings for Coalition review.
• Arranges for, attends, and participates in individual case staffings as necessary. Completes all required staffing documentation.
• Conducts a minimum of two structured face-to-face supervision sessions with each Care Coordinator/Specialist monthly and maintain written and signed documentation of the same. Supervision shall include administrative, performance, and reflective components.
• Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary, and as required by the Executive Director.
• Organizes, prioritizes, and completes all work assignments by the established deadlines.

All duties are performed in accordance with the following standards:

• Courtesy: Treat customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
• Training: Attend and successfully complete all mandated training courses to obtain and maintain program-specific requirements and LSF training requirements.
• Confidentiality: Adhere to all confidentiality rules.

Other Functions:

Perform other related duties and special assignments as required.

Physical Requirements:

• Must have a high level of energy, be adaptable to irregular hours, be able to travel as needed.
• Valid driver’s license, vehicle and appropriate auto liability insurance ($10,000/$20,000) required.

Education/Experience:

• Four-year college degree minimum (Master’s degree preferred) in social sciences, psychology, health related field such as nursing, health education, health planning, health care administration, or social work, or;
• Associate degree and licensure as a registered nurse with three years of public health/maternal-child health experience, or;.
• Two years of college with three years of public health/maternal-child health experience, including at least two (2) years of care coordination experience and two (2) years of supervisory experience.

Skills:

• Excellent written and verbal communication skills.
• Familiarity with and ability to use Microsoft Office programs Word and Excel.
• Ability to type 45 words per minute.
• Ability to drive both locally and throughout the state in connection with the duties of this position.
• To fully understand case ownership responsibility as the integrator of all services and supports identified for each child and their families, including therapy, other mental health services, health and dentistry, developmental services, educational and other supports.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to and follows directives of Executive Director
• Works cooperatively with other Care Coordinator Supervisors, case management teams, LSF colleagues and with agency support staff.
• Effectively manages time to ensure that all home visits are completed as required, and all case documentation is entered timely.
• Follows Florida Statutes, Administrative Code, program specific and LSF written policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. 

Amazing benefits package including:

• Medical, dental and vision
• Teladoc (24/7 access to doctors)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.