Call Center Representative

Description

*This role is in person at our Taunton, MA office*

The Sullivan Tire Retail Resource Center in Taunton, MA is looking for a new team member! If you are interested in joining a dynamic, employee-owned company, we would love to hear from you.

Our Retail Resource Center is one of the major lifelines for our company, assisting the 80+ retail stores with scheduling appointments, and providing tires and service. Every day is filled with new challenges that keep you engaged, including logistics, problem-solving, and product purchasing. We pride ourselves on honesty, accuracy, and delivering! 

Responsibilities:

• Work directly with our retail locations to book appointments for tires and services
• Answer incoming phone calls while providing high-quality customer service
• Handle a high volume of internet communication, including e-mails and live chats
• Develop and maintain effective sales practices
• Handle customer questions and concerns in a quick and effective manner
• Build and maintain relationships with team members, co-workers from other divisions, and customers
• Constantly strive to find new and inventive ways to improve the company
• Take on new and innovative projects outside standard responsibilities when the opportunity or need arises

Requirements

• Strong customer service focus
• Creative, open-minded, and resourceful
• Passionate, enthusiastic, and determined
• Active listening skills
• Maintain a flexible schedule (some weekends required)
• Tire/automotive knowledge preferred
• Strong written & oral communication skills and grammar
• Punctual
• Retail and/or customer service experience preferred

Benefits: 

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire provides Equal Employment Opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.