Server

Job Summary:

This position contributes to Flatiron Provisions success by serving our guests in a personable, courteous, and professional manner.  The server must see that the highest quality standards are met for guest service and must also work within the framework of a quality food and beverage service team.

General Duties and Responsibilities:

• Celebrate community by connecting with guests and fostering kindness.
• Craft every detail with care, honoring quality and tradition.
• Create timeless experiences that make each visit memorable.
• Attend to guest.
• Must know daily specials.
• Need to learn and know all menus.
• Need to be familiar with restaurant wine lists, have a comprehensive knowledge regarding wines and spirits.
• When servers arrive, need to check to make sure all stations are neat and setup.
• Answer any questions customers might have.
• Make specific suggestions tailoring towards guests’ preferences, and questions.
• Take orders and double check for accuracy.
• Must make sure the food is up to Flatiron Provisions, Inc standards, once served and the customer has what they ordered – offer dessert, offer after dinner drinks of coffee, espresso, cocktails etc.
• Server is not allowed to leave until all customers have left their section unless approved by a manager or supervisor.
• Deliver cocktails or desserts to guests.
• Notify bussers of any special requests or needs guests may have.
• Make sure guests have all they need to enjoy their meal.
• Help all staff when directed by a manager or supervisor.
• Flatiron Provisions, Inc customer service SOP knowledge and compliance.
• Work always under the FDA health department rules and procedures.
• Cooperate and work in harmony with both and BOH staff.
• Catering service knowledge.
• Accommodating customers’ special requests.
• Folding napkins and polishing check presenters.
• Keep Point of Sale (POS) and handhelds always clean.
• Always keep servers’ stations neat and clean.
• Always bring menus back to the front desk.
• Know and understand Flatiron Provisions Inc SOP on “how to deal with an unhappy guest”.
• Always use the handheld to take guest’s orders. Double check for accuracy.
• Understand Flatiron Provisions, Inc coursing and order taking and sending to kitchen.
• Know and understand Flatiron Provisions, Inc SOP on “how to deal with guest’s special requests”.
• Positive attitude, willing to work, remaining busy.
• Folding customers napkins when not at their seats.
• Tables updates with host or manager when necessary.
• New employee training.
• Workshops + meetings mandatory attendance.
• Proper food and beverage handling sop training.
• Toast training is required.
• Taking to-go orders when necessary
• Sweeping, Dusting, Cleaning If Needed.
• Closing side work – folding napkins, cleaning glasses and making sure your station is clean before departure, clean silverware . (see server closing check lists).
• Arrive to work on time and consistently follow shift schedule.
• Perform additional duties as requested by management.

Specific Duties and Responsibilities:

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout guest service.
• It’s also each server’s responsibility to greet guests as they enter the restaurant.
• Suggest and promote food and drinks served, as food and drink sales are an important part of the position.
• Be aware of all state liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Know all available spirited beverages, NA Beverages, beers, and wines by the glass or bottle.  Also, be familiar and comfortable discussing regions, styles, and varietals of wines offered.
• Knowledgeable about all menus and hours of operation.
• Be familiar with emergency safety measures.
• Maintain and ensure each table is clean and presentable for every guest.
• Take food and beverage orders; ensure placement of order and accurate and timely delivery.
• Work special group functions as required.
• Follow the steps of service as outlined for your position.
• Complete opening/closing duties.

Essential Duties and Responsibilities:

• A team player with a positive attitude.
• Quick and flexible learner.
• Communication and collaboration skills
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Enforce health and safety precautions.

Education and Experience:

At least two years’ related experience preferred.