Contact Center Representative

Description

About Us!

Total Community Credit Union has been serving the local Downriver community for over 60 years. We are a full-service credit union specializing in competitive loan rates, low payments, and flexible terms to make it easy for almost anyone to achieve their financial goals. Here at TCCU our members are our focus and employees operate as a family.

The Contact Center Representative will provide efficient and prompt solutions for our members and non-members mostly over the phone, assisting them with a wide variety of transactions and troubleshooting any inquiries. The position will consistently answer incoming calls and respond to voicemails, servicing all requests. Tasks may include verifying accounts, open/closing accounts, assisting loan applications, processing payments, ordering cards, and answering questions regarding accounts, share drafts, VISA cards, ATM cards, IRAs, etc. Contact Center Representatives will research accounts for deposit, withdrawal, and loan discrepancies, and assist in balancing accounts. They will be required to maintain a comprehensive knowledge of all credit union products and services and all relevant policies and procedures to ensure compliance with regulations. 

Benefits

We take pride in offering our team members exceptional benefits and time off, including:

• Medical, dental, and vision insurance
• Company-paid LTD, STD, AD&D, EAP, and life insurance
• 401(k) plan and match
• Annual Incentive
• Paid time off
• Generous holidays

Requirements

Desired Education and Experience:

• Minimum HS diploma, GED, or equivalent is required. 
• 2 years of experience in a similar capacity. 
• 2 years of customer service experience. 
• Credit union or banking experience and cash handling is highly preferred.

Desired Skills:

• Excellent verbal communication, interpersonal, and listening abilities.
• Savvy computer skills including proficiency in Microsoft Word and Excel. 
• Exhibits exceptional customer service and organizational skills. 
• Performs with a high degree of confidentiality and accuracy. 
• An affinity for helping customers and building relationships. 
• Capable of effectively handling stress, multiple concurrent tasks, and consistent interruptions. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to exercise discretion and independent judgment in interpreting member needs.
• Ability to make decisions, act, and accept responsibility for results.
• Ability to act appropriately and professionally in any situation.
• Ability to operate general office machinery and equipment such as Computer, laptop, telephone system, photocopier, and fax machine. 

TCCU is proud to offer equal employment opportunity to all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, disability status, national origin, genetics, protected veteran status, or any other protected categories.