Business Service Officer

POSITION SUMMARY

The Business Services Officer (BDSO) serves as the primary relationship manager for Hercules First Federal Credit Union’s business and high-balance deposit members. This role is responsible for both growing the credit union’s membership base and deepening relationships with existing accounts.

The BDSO functions as a trusted advisor to business owners and operators — understanding their operational needs and recommending the right combination of deposit accounts, cash management tools, merchant services, payroll solutions, and other business-facing products. Though business lending is handled by a separate lending team; the BDSO partners closely on referrals and joint member relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Relationship Management

• Serve as the primary point of contact for business member accounts and services, providing proactive, high-touch experience to ensure smooth and effective on-boarding of new business and high balance members.
• Conduct periodic business reviews with members to assess evolving needs and identify opportunities to deepen the relationship.
• Respond to member inquiries, resolve issues, and coordinate internal resources to deliver timely solutions.
• Maintain accurate relationship notes and account activity records in the credit union system.

Business Development & Membership Growth

• Identify and pursue opportunities to onboard new business members through referrals, community outreach, and networking.
• Represent Hercules at local business events, chambers of commerce, and community organizations.
• Collaborate with branch staff and the lending team to generate and receive cross-referrals.
• Track pipeline activity and report on new business membership growth to the VP of Lending

Branch Support & Member Onboarding

• Serve as the subject matter expert and primary resource for branch staff when onboarding new businesses and high value members.
• Assist branches in completing business account opening documentation accurately, including entity verification, beneficial ownership, and required disclosures.
• Provide training and ongoing coaching to branch personnel on business membership eligibility, account types, and service offerings.
• Conduct joint onboarding appointments with branch staff for complex or high-value business relationships.

Business Deposit & Cash Management Services

• Open and service business checking, savings, money market, and certificate accounts in accordance with Hercules policy and BSA/AML requirements
• Present and onboard business members to cash management tools including ACH origination, wire transfers, remote deposit capture (RDC), and online/mobile banking.
• Facilitate merchant services and payroll processing partnerships, coordinating with third-party vendors as applicable.

Compliance & Documentation

• Ensure all business account openings comply with BSA/AML requirements including beneficial ownership (CDD/EDD) rules and OFAC screening.
• Maintain current knowledge of NCUA member business services regulations and applicable Hercules policies and procedures.
• Complete required documentation accurately and on time; support internal audit and exam readiness

Collaboration & Internal Partnership

• Partner with the business lending team on joint member relationships; provide warm referrals for loan needs.
• Work with marketing on business-focused campaigns, promotions, and member communications.

QUALIFICATIONS

Required

• Bachelor's degree in business administration, accounting or equivalent work experience.
• 2–5 years of experience in a business banking, commercial deposit, or member business services role at a credit union, bank, or financial institution.
• Working knowledge of business deposit products, cash management services, and merchant/payroll service offerings.
• Familiarity with BSA/AML compliance requirements, including beneficial ownership rules.
• Working knowledge of cash flow tools and methods as well as underwriting for risk management related to deposit and business accounts/services.
• Strong interpersonal and relationship-building skills with the ability to engage business owners and other high value members confidently.
• Self-motivated with the ability to manage a portfolio of relationships and prioritize independently.
• Proficiency in Microsoft Office; comfortable learning new core banking or CRM systems.