Help Desk Support Technician

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

This position provides a first line of helpdesk support to all company employees, assisting them with hardware and software related issues via phone, email or on-site visits.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Manage Help Desk tickets in a time manner.
• Respond to employee issues via phone, email, computer chat or site visit.
• To take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
• Support users in the use of computer equipment and software by providing the necessary training and advice.
• To arrange for external technical support where problems cannot be resolved in house.
• Escalate issues to next level when necessary.
• Obtain general understanding of OS and application operations related to company offered services.
• Creating, editing and organizing department documentation.
• Provide onsite support to any of IWS's facilities in NY/NJ/CT/OH and future locations. Travel is required when needed. Requires about 25% local travel to other company sites.

Requirements and Qualifications:

• Strong knowledge of Microsoft based operating systems within a network environment.
• Strong knowledge of the Microsoft Office suite of applications.
• Use of computer imaging software.
• Ability to diagnose and resolve basic computer technical issues.
• Use of Apple Mobile devices and tablets.
• Good understanding of TCP/IP networking.
• Good understanding of PC hardware set-up and configuration.
• Ability to work independently and efficiently to meet deadlines.
• Highly organized to keep Help Desk tickets in order.
• Excellent oral communication skills.
• Being able to carry or transport various hardware.
• Self-motivated, detail-oriented and organized.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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