Customer Experience Specialist

Job Description

Role Overview

The Customer Service Specialist at Clear Connect Solutions serves as a primary point of contact for customers and internal stakeholders, ensuring accurate communication, timely issue resolution, and consistent service delivery. This role plays a key part in maintaining customer satisfaction, operational efficiency, and company professionalism.

The position requires strong communication skills, attention to detail, and the ability to manage multiple customer interactions while adhering to established procedures and service standards.

Core Responsibilities

• Manage inbound and outbound customer communications via phone, email, and other approved channels
• Provide accurate information regarding services, scheduling, billing, and account status
• Resolve customer issues efficiently while maintaining professionalism and accountability
• Document all customer interactions, service requests, and resolutions in company systems
• Coordinate with internal departments to ensure timely service completion and issue follow-up
• Identify recurring customer issues and communicate trends to management
• Escalate complex or unresolved matters in accordance with internal procedures
• Maintain compliance with company policies, data privacy requirements, and service standards

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.