Intake Case Specialist

Job Profile:

Job Family:

Time Type:

Max Pay – Depends on experience:

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Job Description:

Pay Rate: $58,656 per year; non-negotiable

Job Description:

The Office of University Rights and Responsibilities (OURR) is responsible for investigating potential violations of University policy and/or law regarding discrimination, harassment, retaliation, and other serious misconduct warranting the involvement of specialized investigative staff.

The Intake Case Specialist serves as the initial point of contact for individuals reporting alleged violations of ASU policies investigated by OURR and with individuals seeking to communicate with the OURR Director, Assistant Director, or Case Management Specialists. The Intake Case Specialist also communicates with potential witnesses or custodians of records to obtain relevant information to be used in investigations and manages new matters until they are assigned to one of the Case Management Specialists. The Intake Case Specialist will interact regularly with University administrators, directors, managers, supervisors, faculty, staff, students, and non-ASU affiliated individuals.

Essential duties:

• Provides initial intake screening of all potential complaints.
• Differentiates between complaints and inquiries that are within the scope of OURR’s investigative responsibility and those that should be referred to another University process.
• Refers complaints and inquiries that are not within the scope of OURR’s investigative responsibility to the appropriate University process in a timely manner.
• Recognizes matters within the scope of OURR’s investigative responsibility in which immediate action or referrals to other university units are needed and timely communicates with appropriate individuals within and outside of OURR regarding those situations.
• Takes accurate initial statements in writing or through interviews and collects evidence offered from complainants, third-party reporters, and witnesses at the early stages of intake and investigation.
• Creates initial case cards, with relevant documents and materials, for use by Case Management Specialists who will complete an investigation.
• Identifies evidence to be collected during an investigation and works with individuals and University offices to gather that evidence, with direction from Case Management Specialists as needed.

• Manages incoming phone calls, voicemails, emails, and in-person visits from complainants, witnesses, and others providing information to OURR or seeking information about its role, responsibilities, and processes in a timely manner.
• Drafts recommendations to University decision-makers identifying cases that may be best handled proactively, such as through training or early intervention.
• Communicates professionally both verbally and in writing with ASU-affiliated and non-ASU-affiliated individuals.

Desired Qualifications:

• Experience as a paralegal, legal clerk, or any similar work in a legal or investigative setting.
• Experience interacting with individuals who are experiencing distress and/or gathering information about sensitive and personal topics.
• Experience interviewing witnesses or gathering relevant documents or information.
• Knowledge of Title VII, Title IX, ADAAA, ADEA, or similar standards governing discrimination and harassment.
• Experience managing electronic case files. 

Knowledge, skills and abilities:

• Ability to communicate accurately and professionally with students, faculty, staff, administrators, and members of the public on topics of a sensitive and personal nature.
• Ability to use appropriate discretion and maintain confidentiality of sensitive information.
• Skill in using technology to communicate and document relevant information and ability to learn new technological tools as needed. Relevant programs include Outlook, Word, Excel, Slack, Dropbox, One Drive, Zoom, and JIRA.
• Knowledge of interviewing and information-gathering techniques used at the initial stages of an inquiry or investigation.
• Ability to maintain organized files with appropriate calendaring, follow-up, and attention to detail.
• Skill in understanding and applying relevant policies to determine matters within and outside of OURR’s investigative responsibilities and to identify relevant information to gather or request.
• Ability to write recommendations or referrals in an organized, clear, and concise manner that requires minimal editing or proofreading.

Working environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, manipulating a computer mouse, and speaking on the phone; required to stand for varying lengths of time and walk moderate distances to perform work.
• Ability to clearly communicate verbally, read, write, see, and hear to perform essential functions.
• Some bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include deescalating tense situations or resolving conflicts.
• Regular use of standard office equipment including, but not limited to computer workstation or laptop. Use of a keyboard, monitor, mouse, printer, fax, calculator, copier, voice recorder, telephone and associated technology peripherals.

Driving Requirement:

Location:

Funding:

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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