Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe’s energy, creativity, and growth. As the flagship hotel of the city’s revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline.

What truly sets us apart is our people. At Omni Tempe, we’re building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you’re just beginning your career or taking your next big step, you’ll find mentorship, growth, and purpose here.

Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe.

Director of Front Office

Overview:

The Director of Front Office will oversee the Front Desk, Concierge and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.

Responsibilities:

Assist Lead morning standups with Resort Leadership team

Report directly to the Director of Rooms

Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators

Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty

Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.

Insure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Checking Guests In and Out of the resort

Providing lobby support during peak hours

Assisting Valet and Bell with heavy arrivals or departures

Assist Concierge team with reservations

Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.

Support team by:

Creating schedule

Completing payroll timely

Providing on going training to current associates

Create training plans and schedules for newly hired associates

Hold daily stand up meetings

Hold monthly All Together Get Together meetings

Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs

Handle guest complaints maintaining a satisfactory impression with the guest

Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.

Qualifications:

Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property

Must be able to navigate the interior and exterior of the resort.

Must have experience with Property Management Systems (Opera experience preferred)

Must be able to work flexible shifts, including weekends and holidays.

Must have excellent organizational, supervisory, customer service skills.

Must be able to work well under stressful situations and handle challenges in a professional manner.

Must be able to walk and stand for extended periods of time - up to 8 hours per day.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Learn more about this Employer on their Career Site