Director of Programs

Job DetailsJob Location: Tempe, AZ 85282Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: Executive Purpose: As a member of the agency Executive Team, this position fulfills TCAA’s mission through their leadership, supervision, and direction of human service programs that address hunger relief, senior independence, family strengthening, and economic mobility for households from backgrounds of disadvantage. The position is responsible for supporting staff in implementing programs and initiatives that move individuals and families from crisis to independence. The position will build a strong case management framework to deepen the agency’s impact on poverty in targeted communities. The candidate will also conduct staff training and coaching, develop benchmarks for success, and manage program budgets, data collection, and reporting. In addition to a solid track record in nonprofit administration, human resources, and project management, this position requires leadership, flexibility, resourcefulness, and a passion for advancing opportunity for diverse populations. Bilingual (English/Spanish) preferred. Supervision Received and Exercised: Works under the general direction of the CEO and in collaboration with the Executive Leadership Team. Exercises supervision over program managers. Status: Full Time/Exempt Hours: Monday through Friday, 8 AM – 5 PM, subject to periodic variation Compensation: $80k – 100k Essential Functions: Leadership: Develop and implement strategies that will maximize synergies among program areas Develop and implement innovative strategies that address the causes and effects of poverty Regularly study and apply knowledge of evolving human service needs in our target areas Support the development and implementation of new programs to expand TCAA’s mission Coordinate services across multiple community partnerships Act as a spokesperson for TCAA programs, increasing our visibility and reputation in the community Coordinate and oversees volunteer involvement across all programs Liaise with the Director of Operations in the areas of program evaluation, continuous improvement, financial management, and operational support services   Team Management and Development: Hire, train, and serve as a motivating mentor to program staff. Provide direct supervision of managers responsible for programs addressing hunger, housing insecurity, aging, economic disadvantage, early childhood, and family resilience. Foster an environment of accountability and recognition, healthy work relationships, and inclusivity among staff Evaluate the professional development needs of program staff and implement training to address employee experience and skill gaps Instill a sense of accountability and work with staff and teams to fulfill performance metrics and ensure consistent, high-quality evaluation and goal setting for all employees   Demonstrate strong relationship management skills and the ability to handle challenging interpersonal situations Program Management: Establish and attain program standards of accountability based on TCAA and funding source expectations. Develop benchmarks and provide monthly, quarterly and annual performance reports Establish and facilitate program and project status meetings Create and nurture effective communication across programs and departments Develop and implement a standardized, intentional case management practice Remain current on all relevant laws and ethical practices pertaining to case management Monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served Develop and maintain current operating procedures manuals for each program Manage program expenses within established budgets Other duties as assigned   Benefits: At TCAA, we believe that our employees are our greatest asset. To show our commitment to their well-being and professional growth, we offer a comprehensive benefits package designed to support and enhance work-life balance. Our key benefits and rewards for most positions include, but aren't limited to:   14 paid holidays annually Accrued vacation and sick time that increases with tenure Medical, dental and vision insurance including PPO and health savings account options, with employee medical premiums covered at 100% by TCAA Life insurance, disability benefits, accident coverage, and retirement Employee Assistance Program Simple IRA with company match up to 3% Annual merit-based Increases after 9 months of employment Flexible work schedules and hybrid options for certain positions Paid time off to volunteer Reimbursement of background clearance costs for entry-level positions   TCAA is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion and an environment where every employee feels valued and empowered to bring their whole selves to work. The collective sum of the individual differences represents a significant part of our culture, reputation, and achievements. We believe that together, we can achieve greatness by embracing our differences and working collaboratively towards a common purpose.   We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.   TCAA is an Equal Opportunity Employer   Qualifications Qualifications The ideal candidates thrives in a fast-paced environment and enjoys leading efforts to constantly and consistently improve programmatic performance. The successful candidate is skilled at anticipating the needs of others and proactively takes on new challenges to support business needs, with a continued focus on planning and preparing for growth. Education and Work Experience: A bachelor’s degree in social work, education, or related field required. Master’s degree is preferred. Five years related professional experience, preferably in a nonprofit or social service organization. 3 years of experience in program management and staff supervision Bilingual English/Spanish preferred Knowledge and Skills: Demonstrated success developing and operationalizing innovative programs Strong project management skills and experience managing complex, multifaceted projects resulting in measurable successes and program growth Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility and performance. Deep understanding of human resources, employee performance improvement plans, and corrective action policies Experience in budget management and reporting Excellent writing skills relevant to the needs of a nonprofit organization communicating with donors, partners, and the general public. Ability to write formally and informally, with professional language. Highly proficient in Microsoft Office programs and online data management systems. Ability to perform data analysis for informed decision-making.   Personal qualities of integrity, credibility, and a commitment to and passion for TCAA’s mission Exceptional interpersonal skills, ability to build strong relationships and work collaboratively with individuals and teams internally and externally Purpose-driven, initiative, resourcefulness and an ability to inspire others, creatively problem- solve and work collaboratively with staff and volunteers Ability to thrive in a small nonprofit and wear multiple hats, as needed Analytical and detail-oriented; ability to analyze data and arrive at sound conclusions Knowledge and understanding of issues related to individuals and families in poverty. Specific knowledge /background in community action, hunger relief, homeless services, and/or senior services is preferred. Bilingual (English/Spanish) preferred. License and Certification: Ability to obtain a Level One Fingerprint Clearance Card and eligible for Central Registry Clearance. Valid drivers' license and clean driving record. Personal vehicle for business use.