Help Desk Technician

Haydon is headquartered in Phoenix, Arizona and established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including: Building (Commercial), Heavy Civil, Preconstruction, Landscape and Building Information Modeling. Haydon’s unique full-service structure for all major scopes of work enables clients to receive detailed expertise during preconstruction, minimized schedule risk during construction and the best overall value on projects. Haydon offers a full suite of premier modern construction solutions. This includes Earthscapes, a full-service landscaping division, Origin, a modeling and design subsidiary, Desert Infrastructure Services, a manhole rehabilitation services subsidiary, and Omni Electric, an electrical and communication infrastructure construction services company. Whether it’s the roads we drive on or the buildings we work, shop, learn, play and receive care in, Haydon is the one contractor that serves the entire spectrum of the construction industry – and it does so with heart. The company employs quality, passionate people, innovative technology, an open mind and a can-do attitude to construct projects that serve our entire community. For more information, please visit haydon.com.

SUMMARY

The Help Desk Technician provides first-level support to end users for hardware, software, and network-related issues. This role serves as the first point of contact for technical support requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to help desk tickets, phone calls, emails, and walk-ins.
• Troubleshoot hardware, software, and network issues.
• Provide support for Microsoft Office, Windows, and basic application problems.
• Document issues and resolutions in the ticketing system.
• Escalate complex issues
• Assist with setting up and configuring desktops, laptops, printers, and mobile devices.
• Follow up with users to ensure resolution and satisfaction.
• Able to safely lift and move office equipment, supplies, or other materials

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualified candidates should have an associate degree or equivalent experience in IT or a related field. A CompTIA A+ certification or an equivalent technical certification is a plus. The ideal candidate will have 0–2 years of technical support experience, strong customer service and communication skills, and be familiar with Windows operating systems and the Microsoft Office Suite.

Work Environment

The noise level in the work environment is usually moderate.