Loan Officer II, Retail

Come join our amazing team and work at our office in Tempe, Arizona

JOB SUMMARY

The Loan Officer II functions as a Consumer Direct inside sales mortgage originator and advises customers of all their mortgage options. Responsible for guiding our customers through the refinance/first lien mortgage or home equity mortgage process on their home. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.  The target pay range for this position is $125,000 - $300,000+ annually.  

WHAT YOU’LL DO

• Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third- party transfers.

• Guide customers to the best mortgage products available by listening to the customer's needs, answering questions, and collecting all documents necessary to close a mortgage loan.

• Follow up with customers to ensure we are providing a high level of best-in-class service.

• Adhere to all phone, email, and SMS disclosure requirements when interacting with customers.

• Partner with all respective business partners to ensure an expedient and seamless process of file flow.

• Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs.

• Maintain adherence to all applicable laws and regulations regarding mortgage lending.

• Perform other duties as assigned.

WHAT YOU’LL NEED

• High school diploma or equivalent work experience required.
• Two (2) or more years’ experience in mortgage lending preferred
• Knowledge of refinance transactions. 
• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN and HELOC products.
• Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickly.
• Knowledge of Carrington’s loan origination system or ability to learn quickly.
• Industry-specific software knowledge preferred, i.e., lead management systems (Leads 360), DU, LP, Appraisal Management Software.
• Proficient at or capable of learning all mortgage origination software and technologies.
• Passionate about serving current Carrington Mortgage customers.
• Excellent communication, listening, and interpersonal skills.
• Strong attention to detail.
• Problem-solving abilities.
• Ability to work independently while achieving and maintaining sales goals.
• Ability to learn all Carrington mortgage products.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.