Medical Admin Representative

Location: Tempe, AZ | 100% In-Person
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM

Build Your Career in Healthcare

Are you ready to build a rewarding, long-term career in the growing healthcare industry? Patient's Choice Laboratories is looking for a motivated and professional Medical Admin Representative to join our Tempe, Arizona team.

This is a dynamic administrative role with a strong focus on data entry, operational support, and assisting wherever business needs arise. While the position includes handling inbound patient and provider calls, the role is not solely call-center based. You will balance phone responsibilities with administrative tasks, data management, and floating between various operational needs and departments.

We're looking for someone who is organized, adaptable, eager to learn, and comfortable working in a fast-paced environment. If you're a strong communicator with excellent attention to detail and enjoy supporting a variety of administrative and healthcare operations, we'd love to hear from you!

What You'll Do

• Manage Data Entry & Administrative Tasks: Accurately enter, update, review, and maintain patient, provider, laboratory, and operational information across multiple systems.
• Support Inbound Calls: Assist with a high volume of incoming patient and provider calls, providing professional support and accurately documenting inquiries and outcomes.
• Balance Calls & Administrative Work: Efficiently manage phone responsibilities while completing data entry and other administrative tasks throughout the day.
• Provide Accurate Information: Assist with laboratory-related questions, order status updates, specimen requirements, and general account inquiries.
• Navigate Multiple Systems: Use various software platforms, databases, and internal resources simultaneously to research information and complete administrative tasks.
• Document Interactions: Accurately record calls, inquiries, resolutions, and other important information in company systems.
• Float Where Support Is Needed: Provide administrative and operational support across departments based on daily business needs and priorities.
• Collaborate Across Teams: Work closely with internal departments to resolve issues and ensure timely communication and follow-up.
• Escalate When Needed: Recognize complex or sensitive issues and appropriately escalate them to management or the appropriate department.
• Protect Confidential Information: Maintain patient and company confidentiality while following HIPAA requirements, healthcare regulations, and company policies.
• Contribute to Team Success: Assist with additional administrative and operational responsibilities as assigned.

What We're Looking For

Education

• Associate's or Bachelor's degree required.
• Degree in Biomedical Science or a related field preferred.

Experience

• Previous administrative and customer service experience required.
• Experience handling inbound calls or working in a call center is a strong plus.
• At least 1 year of experience using medical terminology.
• Previous experience in a laboratory, healthcare, medical office, or related environment is highly preferred.
• Data entry experience is strongly preferred.

Skills & Qualifications

• Strong data entry and computer skills with exceptional attention to detail.
• Ability to type at least 40 WPM while actively speaking with a caller.
• Ability to comfortably balance phone responsibilities with administrative and data entry tasks.
• Strong proficiency working across multiple software platforms and databases.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to quickly learn and retain complex medical and laboratory information.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Professional, empathetic, and positive approach to patient and provider support.
• Ability to remain calm, focused, and productive in a fast-paced, high-volume environment.
• Flexibility to float between administrative and operational responsibilities as business needs change.

What We Offer

At Patient's Choice Laboratories, we believe in supporting our employees as they support our patients and clients. Our benefits include:

• Medical, Dental, and Vision Insurance
• Disability Insurance
• Paid Sick Leave
• Employee Discount Programs
• Opportunities for Professional Growth and Advancement
• Potential Pathways into Supervisory and Management Roles

Work Location

This is a 100% in-person administrative and operations support position based at our Tempe, AZ office. Candidates must be able to reliably commute to the office or relocate to the area before their start date.

Ready to Grow With Us?

If you're organized, self-motivated, detail-oriented, and eager to build a career in healthcare operations, we'd love to meet you.

This role is ideal for someone who enjoys a variety of responsibilities-including data entry, administrative support, inbound calls, and assisting different teams as needed.

Apply today and take the next step in your career with Patient's Choice Laboratories!