Operations Assistant

Location: Tempe, AZ | 100% In-Person
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM

Build Your Career in Healthcare

Are you ready to build a rewarding, long-term career in the growing healthcare industry? Patient's Choice Laboratories is looking for a motivated and professional Operations Assistant to join our Tempe, Arizona team.

In this role, you'll be an important part of our daily operations, providing support to patients, healthcare providers, and clinical teams. You'll use your communication, problem-solving, and technical skills to manage a high volume of inquiries while delivering professional and compassionate service.

We're looking for someone who is organized, adaptable, eager to learn, and interested in growing within the healthcare field. If you're a strong communicator with excellent attention to detail and a passion for helping others, we'd love to hear from you!

What You'll Do

• Support Patients & Providers: Serve as a primary point of contact for incoming patient and provider inquiries and manage a high volume of inbound calls.
• Provide Accurate Information: Assist with laboratory-related questions, order status updates, specimen requirements, and general account inquiries.
• Navigate Multiple Systems: Use various software platforms, databases, and internal resources simultaneously to research and resolve questions efficiently.
• Document Interactions: Accurately record calls, inquiries, resolutions, and other important information in company systems.
• Collaborate Across Teams: Work closely with internal departments to resolve issues and ensure timely communication and follow-up.
• Escalate When Needed: Recognize complex or sensitive issues and appropriately escalate them to management or the appropriate department.
• Protect Confidential Information: Maintain patient and company confidentiality while following HIPAA requirements, healthcare regulations, and company policies.
• Contribute to Team Success: Support daily operational needs and assist with additional responsibilities as assigned.

What We're Looking For

Education

• Associate's or Bachelor's degree required.
• Degree in Biomedical Science or a related field preferred.

Experience

• Previous customer service experience required; call center experience is a strong plus.
• At least 1 year of experience using medical terminology.
• Previous experience in a laboratory, healthcare, medical office, or related environment is highly preferred.

Skills & Qualifications

• Strong computer skills and the ability to work comfortably across multiple software platforms.
• Ability to type at least 40 WPM while actively speaking with a caller.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to quickly learn and retain complex medical and laboratory information.
• Strong multitasking and problem-solving abilities.
• Professional, empathetic, and positive approach to customer service.
• Ability to remain calm, focused, and professional in a fast-paced, high-volume environment.

What We Offer

At Patient's Choice Laboratories, we believe in supporting our employees as they support our patients and clients. Our benefits include:

• Medical, Dental, and Vision Insurance
• Disability Insurance
• Paid Sick Leave
• Employee Discount Programs
• Opportunities for Professional Growth and Advancement
• Potential Pathways into Supervisory and Management Roles

Work Location

This is a 100% in-person administrative position based at our Tempe, AZ office. Candidates must be able to reliably commute to the office or relocate to the area before their start date.

Ready to Grow With Us?

If you're organized, self-motivated, eager to learn, and ready to make a meaningful contribution to healthcare operations, we'd love to meet you. Apply today and take the next step in your career with Patient's Choice Laboratories!