Repair Coordinator
Department: Operations

$22-$23 Hourly || Paid Biweekly
HOURS OF OPERATIONS:
Monday-Friday|| 5:30AM-4:30PM

Company Description:
DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA.

Job Summary:
The Repair Coordinator plays a key role in supporting DMD’s repair operations by coordinating accurate, efficient, and high‑quality in‑warranty and out‑of‑warranty device repairs. This role requires strong attention to detail, excellent documentation skills, and close collaboration with internal teams to ensure repairs are processed in a timely and compliant manner. The Repair Coordinator follows established repair workflows, maintains warranty and quality standards, and supports overall operational efficiency.

Key Responsibilities:

Accurately file, document, and submit all in‑warranty repair cases in a timely and compliant manner
Maintain clear tracking and visibility of all repair cases to ensure accountability and proper documentation
Ensure all warranty submissions meet partner requirements and internal quality standards
Coordinate and support out‑of‑warranty repairs, including hands‑on repair tasks and physical work such as device skinning when required
Identify, document, and communicate parts needed to complete repairs
Assist with diagnostics, device preparation, and post‑repair quality checks
Collaborate with repair, inventory, and operations teams to support efficient workflow
Follow established repair processes, safety guidelines, and documentation protocols
Identify opportunities for continuous improvement and operational efficiency
Perform other duties as assigned

Education and Experience:

High school diploma, GED, or equivalent required
Technical certification preferred
1–3 years of experience in device repair coordination, electronics, hardware support, or a related field (preferred)
Strong attention to detail with the ability to document work accurately and consistently
Ability to identify repair needs, troubleshoot issues, and recommend appropriate actions
Comfortable supporting hands‑on repair work, including device disassembly and reassembly
Strong communication skills and ability to work effectively in a fast‑paced operational environment
Familiarity with warranty processing or repair ticketing systems is a plus

Physical Requirements:

May include standing for long periods of time
May include bending, twisting, squatting, and repetitive motions
Ability to lift and move equipment weighing approximately 10–50 lbs. on a regular basis
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions

Employment Details:
This full‑time position reports to Operations leadership. Compensation is commensurate with experience and responsibilities and includes a competitive benefits package. DMD Systems Recovery is an equal opportunity employer. Pre‑employment drug screens and background checks are required.

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