Senior Training Manager, TPA

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Own the Learning Engine That Powers Personify Health's Revenue Teams?

Why This Role Matters

Account Managers and Strategic Account Executives are on the front lines of client retention and growth — and how well they're equipped directly determines how well our clients succeed. This role exists to close the gap between what our revenue teams know and what they need to know to win renewals, deepen partnerships, and drive expansion. You'll design and own the full learning lifecycle for these roles — from day-one ramp to advanced consultative selling — building programs that translate directly into commercial outcomes. When AMs and SAEs perform at their best, clients get more value, and Personify Health grows.

What You'll Actually Do

Own AM & SAE onboarding ramp: Partner with the Onboarding Training Manager to design a structured ramp plan with clear milestones, coaching checkpoints, and time-to-productivity targets that get new hires contributing faster.

Build and maintain product training: Develop deep, role-specific training across Personify Health's full solution suite — platform, features, integrations, partners, and value propositions — so AMs and SAEs can speak confidently in any client conversation.

Equip AMs for client-facing execution: Train Account Managers to articulate solution capabilities across admin onboarding, strategic planning sessions, day-to-day relationship management, and issue resolution.

Prepare SAEs for executive-level engagement: Build advanced training that gives Strategic Account Executives the product depth and strategic framing needed to lead multi-stakeholder performance reviews, renewal negotiations, and expansion discussions.

Design scenario-based learning experiences: Develop role-play and simulation-based training that mirrors real account situations — complex renewals, competitive threats, client escalations, and multi-product pitches.

Drive operational skills training: Translate core workflows into accessible training content covering CRM usage, account management processes, documentation standards, and operational reporting — with a change management lens.

Measure impact and iterate: Gather feedback from AMs, SAEs, and their managers to identify gaps; build regular training impact reports for leadership and continuously improve what isn't working.

Partner cross-functionally to stay current: Work closely with Product, Client Marketing, Technical Documentation, and Commercial Enablement to keep all training accurate, relevant, and aligned to business priorities.

Qualifications

What You Bring to Our Team

Education & Experience:

• Bachelor's degree or equivalent experience in instructional design, adult learning, communications, or a related field
• 5+ years in training, sales enablement, or learning & development — ideally supporting client-facing or revenue teams in a TPA or healthcare technology environment
• Demonstrated track record of designing training that moves commercial metrics: renewal rates, upsell success, NPS, or ramp speed
• Hands-on experience designing and facilitating role-play, scenario-based, and skills practice learning — not just content delivery
• Certification in instructional design, coaching, or process management (CPTD, ICF, Six Sigma) is a plus
• Experience in health, wellness, or healthcare benefits is a plus

Technical Skills:

• Proficiency with Microsoft Office Suite, virtual collaboration tools, and LMS/enablement platforms; Seismic experience preferred
• Familiarity with Salesforce or CRM-based workflows

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $90,000 - $105,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.