IT Tech Support — Be the Person Who Saves the Day

“Have you tried turning it off and back on?” is only the beginning.

At Fielding Management Group (FMG), technology keeps a lot of moving pieces moving. We support a growing family of businesses and school campuses throughout the Phoenix Valley and Tucson, and we’re looking for an IT Tech Support professional who loves solving problems, helping people, and figuring out why something that “was working perfectly yesterday” suddenly isn't.

If you’re the person everyone calls when the Wi-Fi disappears, Outlook stops cooperating, a laptop refuses to boot, or the projector decides it has other plans — we want to meet you.

What You'll Be Doing

This isn't a sit-in-one-office-and-wait-for-a-ticket kind of IT role. You'll work across multiple locations, systems, devices, and environments while helping our staff and students stay connected and productive.

On any given day, you might:

Diagnose and repair laptops, desktops, iPads, and other devices
Troubleshoot Windows 10/11, including login issues, profiles, updates, printers, cameras, microphones, and performance problems
Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
Hunt down Wi-Fi and network issues involving DNS, DHCP, VLANs, TCP/IP, VPNs, and UniFi environments
Handle password resets, MFA issues, user accounts, and Active Directory
Image, configure, deploy, tag, and track new technology
Rescue projectors, TVs, speakers, microphones, sound systems, and other A/V equipment when they decide not to cooperate
Support environments using Windows, macOS, iOS, and ChromeOS
Help staff and students understand how to use technology effectively — without making them feel like they need an IT degree
Travel between FMG/AAED locations to deploy equipment, troubleshoot issues, and provide hands-on support
Maintain accurate technology inventory and asset records
Identify recurring problems and help our Technology team find better, smarter solutions

Translation: If it plugs in, connects to Wi-Fi, has a login, runs software, or somehow stopped working five minutes before someone needs it — there's a good chance you'll be involved.

The Person We're Looking For

Technical knowledge matters, but so does how you work with people.

We're looking for someone who is:

A natural problem solver who actually enjoys troubleshooting
Comfortable working independently instead of needing step-by-step direction
Patient with people who may not be tech-savvy
Organized enough to manage multiple requests and priorities
Professional, dependable, and responsive
Curious enough to research a problem when the answer isn't obvious
Comfortable jumping between different businesses, campuses, devices, and systems
Able to explain technical problems in normal human language
A team player who understands that great IT support is ultimately great customer service

Your Tech Toolbox

You should bring 2–3 years of hands-on IT/help desk experience or a combination of relevant education, certifications, training, and experience.

We're especially interested in experience with:

Operating Systems:
Windows 10/11 • macOS • iOS • ChromeOS

Microsoft & Management:
Microsoft 365 • Outlook • Teams • OneDrive • SharePoint • Azure Active Directory • Active Directory • MFA • Apple Configurator

Networking:
TCP/IP • DNS • DHCP • VPN • VLAN • Wi-Fi troubleshooting • UniFi • Basic network topology

Deployment & Hardware:
PC/Laptop Repair • Device Imaging • Windows PE • Macrium Reflect • Drivers • Printers • Device Provisioning • Asset Management

A/V:
Projectors • TVs • Speakers • PA Systems • Mixers • Microphones

Bonus Points:
CompTIA A+ Certification
Previous internal help desk experience
Network setup/troubleshooting experience
Experience supporting technology in schools or multi-location organizations

This Role Gets Around

FMG supports multiple locations, so this isn't a 100% desk-bound position.

You must:

Have a valid driver's license
Successfully pass a 39-month DMV history check
Be able to independently travel to locations in Phoenix, Tempe, Chandler, and Tucson
Possess or obtain a valid Arizona Fingerprint Clearance Card

Why Fielding Management Group?

One Team. Multiple Businesses. No Boring Days.

Fielding Management Group is a growing organization supporting multiple businesses throughout Arizona. That means our IT team gets exposure to far more than a single office, system, or environment.

You'll have the opportunity to solve real problems, work with a wide variety of technology, support multiple teams, and see the direct impact of your work.

We're looking for someone who doesn't just want to close tickets.

We're looking for someone who wants to solve problems, improve systems, help people, and grow with us.

Think you're our next tech problem-solver? Apply today.

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