Customer Service Representative

We are seeking an experienced Client Service Representative Supervisor to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative Supervisor sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. We are looking for someone with previous supervisory experience, a customer service back ground, good communication, multi-tasking, time management and leadership skills. The applicant must be able to remain calm under pressure and make professional decisions. Veterinary experience is preferred but nor required.

The CSR Supervisor is the pivot around which the hospital operates and is responsible for:

· Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

· Scheduling and confirming appointments.

· Placing outbound calls for follow-ups and reaching out to prospective clients.

· Presenting and explaining fees, including processing payments.

· Recommending, selecting, and obtaining products and services, including prescriptions.

· Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

· Managing medical records, charts, reports and correspondence.

· Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

· Administrative duties delegated by the Hospital Manager.

2 years of veterinary experience in required.

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