Sr Director - Retail

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a Director of all our store distribution, you’ll be responsible for leading Retail and sales efforts.

• Staffing/Employee Relations and Development: Developing staff and leading the sales and experience efforts across our Retail channels.

• Developing and fostering leadership qualities in your direct reports to motivate and coach their teams to achieve high-performance results.

• Ensuring channel compliance with Business Code of Conduct and Sales Compensation Plan.

• Rolling out initiatives that will help drive all aspects of the business (e.g., abandon carts, digital partnership, 5G plan).

• Monitoring financial reporting and manage operating budgets and sales reporting for all stores in your assigned area.

• Analyzing reports / sales results and develop action plans designed to increase sales productivity.

• Evaluating customer retention issues to identify opportunities to work cross-functionally with other channels.

• Serving as a senior management escalation point for customer issues.

• Fostering a culture where the employee experience consists of purpose-driven behaviors which enable engagement while mitigating risk.

• Leading and communicating with teams as appropriate to ensure that deliverables are executed and best practices are shared across teams.

• Leading geographically dispersed teams and facilitating meetings, evaluating issues, providing solutions, and driving results against pressing timelines.

• Creating a clear strategic vision and the actionable steps necessary to execute that vision.

• Communicating with senior-level executives regarding complex ideas and processes.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience leading geographically dispersed and diverse teams with varying levels of employees and positions.

• Experience facilitating meetings, evaluating issues, providing solutions, and driving against tight timelines.

• Experience creating a clear strategic vision, including short and long-term brand and business growth strategies, and the actionable steps necessary to execute against that vision.

• Experience organizing, negotiating, and developing staff while adhering to operational models.

• Experience meeting deadlines and managing multiple projects simultaneously.

• Experience communicating with senior-level executives and across different cultures, including communicating complex ideas and processes in a simplified manner to those unfamiliar with the material.

Even better if you have:

• A Master’s degree.

• Seven or more years of management experience in a sales environment.

• A history of strong performance in a results-driven environment.

• Strong interpersonal and team building skills, including the ability to build trust-based relationships and manage effectively.

• The ability to take a structured approach to problem solving, keeping process-driven issues front of mind.

• The ability to thrive in a dynamic, fast-paced, and customer and team-oriented work environment.

• The ability to foster a work culture composed of purpose-driven behaviors which enable engagement while mitigating risk.

• The ability to execute a streamlined communication approach to maintain transparency as appropriate.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.