Case Manager - Housing & Community Services

Ready to Start Your Career with the City of Temple?

Summary
Under general direction, the Case Manager will coordinate existing services for the unhoused in areas such as prevention, early intervention, and support services.  Establishes, maintains, and enhances cooperative relationships with local service providers and the unhoused community.  Evaluates the social needs of each client and formulates a written plan of care.  Refers clients to appropriate community resources as necessary.

Essential Duties And Responsibilities 

• Provides Case Management to persons experiencing homelessness
• Serves as a liaison to the unhoused community and coordinates services 
• Meets with prospective clients to determine eligibility and sheltering needs
• Handles telephone calls and interviews each client on admission
• Provides a presence and monitors unhoused campsites throughout the City
• Conducts interviews with campers and those who are in need of services to better assist in coordinating social service
• Plans and organizes social service program according to established policies
• Assists in the coordination of resident transfers
• Connects clients with appropriate agencies and services
• Collects information from each client on the social history
• Identifies personal, emotional, and environmental concerns
• Formulates a Care Management Plan for each client to include housing, employment, physical health, mental health
• Reviews and updates Care Management Plan regularly with the client
• Documents and records progress on the client's social needs and delivers response to social services
• Assists client to identify resources from other professionals or agencies to solve problems
• Helps clients locate funds for dentures, glasses, etc.
• Participates in case conferences with agencies, nurses, and other resources; assists to understand the client’s needs
• Follows the city policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• Combination of education and experience equivalent to a Bachelor’s degree in social work, public health, or related area
• Two (2) years of experience in the field of social services with unhoused or low-income services or related case management area

Preferred Qualifications

• Experience working with diverse agencies and community groups in a local government or non-profit agency
• Experience in Community outreach, advocacy, and public education 

Certificates, Licenses, Registrations 

• Valid driver’s license