FC Lead - Returns

So, you’ve heard about being #addedtocart  

At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.   

Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.  

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.  

Cart.com is building a community that is committed to living out these 6 core values:  

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.   

• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.   

• WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.   

• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.   

• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.   

• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.   

The Role:    

Reports to FC Supervisor with responsibilities in inbound, outbound, returns and/or inventory control. Leads the team in executing job functions correctly, meeting performance and accuracy requirements and removing obstacles. Leads set the pace for the work, actively working with each team member to achieve individual and team success.   

What You’ll Do:  

• Leads employees in the receiving of product per Jazz and customer-specific SOPs and the putting away of product into reserve and drop zones locations. 

• Leads replenishment teams in the pulling and stocking of product into Active locations in quantities required by Jazz replenishment tasks  

• Runs kitting teams in re-labeling, re-working and in the assembling of product for receipt   

• Processes returns per client requirements  

• Meets performance and quality requirements  

• Works in conjunction with management team to foster a team environment and help with ensuring the overall success of Cart.com.  

• Arrives before the shift’s start time to prep for the distribution of the workload   

• Trains and supervises the employees on the shipping team  

• Ensures all break and lunch periods are taken at the prescribed times  

• Ensures all employees punch in and out at the prescribed times  

• Monitors employees to ensure they are performing their duties as required.  

• Ensures all company house rules, safety practices, sanitation practices and company ethics are always followed  

Who You Are:  

• High school diploma or equivalent combination of education and experience 

• Thorough knowledge of packing and shipping procedures 

• Proficiency in warehouse management systems 

• Strong verbal and written communication skills 

• Effectively motivate and manage a team 

• Able to lift 35 pounds 

• Strong math skills – addition, subtractor, division, and multiplication 

• Ability to recognize and read location codes, date codes, and product codes 

What You’ve Done:  

• 2 years related distribution experience 

• Previous warehouse lead experience 

Nice to Haves:   

• Bilingual speaking (English/Spanish) 

Physical Demands & Working Conditions:    

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). 

• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) 

• Able to maintain attention and concentration for extended periods of time 

• Able to work overtime 

• Periodic exposure to heavy machinery/equipment and changing environmental conditions