IT Support Specialist

Description

BASIC FUNCTIONS:

Are you someone who enjoys solving problems, helping others, and working with technology? We’re looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environment but can also work independently to get things done.

As part of our help desk team, you’ll be the first line of support for end users—resolving tickets, maintaining documentation, and assisting with IT projects. You’ll also work closely with our Network and System Administrators to ensure smooth operations across the organization.

ESSENTIAL FUNCTIONS:

Respond to and resolve end user support tickets

Set up new user accounts and hardware 

Troubleshoot hardware and software issues

Escalate complex issues when needed 

Maintain internal help documentation and procedures

Keep service records for hardware up to date

Assist with IT projects as time permits 

Be a key part of our help desk support system 

Requirements

  MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Computer Hardware
• Windows 10/11
• Windows Server
• Networking fundamentals
• PowerShell
• Active Directory
• Office 365