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Benefits:
- Competitive salary
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
About the Role
BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.
Key Responsibilities
- Caregiver Scheduling & Coverage
- Schedule caregivers to meet client care needs efficiently
- Manage last-minute call-outs, shift changes, and emergency coverage
- Ensure proper staffing levels and continuity of care
- Client Intake & Communication
- Answer incoming calls from clients, families, and caregivers
- Assist with new client intake, gather information, and coordinate start of care
- Serve as a point of contact for day-to-day client and caregiver communication
- Operations & Orientation Support
- Assist with in-person caregiver orientations, including check-ins and paperwork coordination
- Support onboarding and scheduling for newly hired caregivers
- Maintain accurate documentation in scheduling and client management systems
- Care Coordination
- Collaborate with the Director of Nursing and management team to support care plans
- Help ensure smooth transitions from hospital or rehab to home care services
- Step in to assist with caregiving tasks when needed (preferred experience)
Qualifications & Experience
- Previous experience in home care scheduling, caregiving, or healthcare coordination preferred
- HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis
- Driver's License, CPR certificate and TB test results are needed
- Strong communication and customer service skills
- Comfortable handling a fast-paced environment and urgent staffing needs
- Organized, detail-oriented, and dependable
- Basic computer skills; experience with scheduling software is a plus
- Ability to multitask and problem-solve independently
Skills & Attributes
- Compassionate, patient, and professional demeanor
- Strong phone etiquette and interpersonal skills
- Proactive and solution-oriented mindset
- Team player willing to support operations as needed
- Ability to remain calm under pressure
What We Offer
- Flexible work schedule (2-3 days in office)
- Paid training
- Supportive, team-oriented work environment
- Opportunity to grow within a respected home care organization
- Meaningful work that makes a difference in seniors’ lives
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