Service Coordinator ( Program Team) (2029)

Job DetailsJob Location: 650 - Texas City - Texas City, TX 77591Position Type: Full-TimeEducation Level: High School/ GEDTravel Percentage: Minimal Local Travel (up to 10%)Job Category: Community Development & Family ServicesPosition Summary The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and  utilizing the resource room. Positioned within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance. Key Responsibilities • Greet and direct customers upon entry, identifying service needs and  assisting with navigation of the career office. • Provide resource room support, helping customers use computers, printers,  scanners, and workforce tools (e.g., WorkInTexas.com). • Assist with resume printing, job application processes, and accessing labor  market information. • Ensure proper customer check-in and documentation in systems such as  WorkInTexas.com. • Distribute program brochures, forms, and materials related to workforce  programs, orientations, and events. • Maintain the functionality and cleanliness of resource room equipment and  materials. • Monitor customer flow and technology use, offering assistance to ensure  meaningful participation in self-service activities. • Collaborate with Career Office staff to support appointments, workshops,  and referrals. • Document customer interactions accurately to maintain data integrity and  compliance with service requirements. • Assist with logistics and setup for in-office events, orientations, or hiring  fairs as needed.   QualificationsPreferred Qualifications: • High school diploma or GED required; associate degree preferred. • One year of experience in customer service, administrative support, or help  desk role, preferably in a workforce development or public service  environment. • Familiarity with computers, common web-based applications, and office  equipment. • Ability to communicate clearly and effectively with diverse populations. • Strong problem-solving, multitasking, and interpersonal skills