Dockmaster General

As a Dockmaster you will serve as the primary point of contact for all dock-related activities, ensuring the safe, efficient, and timely movement of trailers in and out of the facility. This is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence. 

Pay, benefits, and more. 

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.  

What you’ll do on a typical day: 

• Champion operation safety as well as support of hand tools and dock-related equipment, as required 

• Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities 

• Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards 

• Monitor dock conditions and exercise stop-work authority when unsafe conditions are identified; follow proper escalation procedures 

• Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands 

• Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset 

• Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion 

• Support dock and yard organization in alignment with 7S workplace standards 

• Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays 

• Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues 

• Provide coverage and operational support to site leadership and Lead peers as needed 

What you need to succeed at GXO:    

At a minimum, you'll need:    

• Experience working in a warehouse, distribution, dock, yard, or transportation-related environment 

• Demonstrated ability to coordinate dock or yard activities in a fast-paced operation 

• Working knowledge of trailer docking, release procedures, and trailer anatomy 

• Ability to work outdoors in all weather conditions and across varied terrain 

• Proven ability to follow defined processes, safety standards, and escalation protocols 

• Strong communication skills with the ability to engage in daily customer-facing and cross-functional interactions 

• Comfort using Microsoft Office 365 and/or Google Suite applications 

It'd be great if you also have:    

• Previous experience in a lead, coordinator, or informal leadership role 

• Exposure to safety programs, yard management systems (YMS), or WMS environments 

• Experience supporting or enforcing safe work practices and stop-work authority 

• Mechanical aptitude or familiarity with basic hand tools and dock equipment 

This job requires the ability to: 

• Work extended time outdoors in varying weather conditions 

• Stand, walk, and traverse uneven surfaces throughout the shift   

• Maintain situational awareness in a high-traffic dock and yard environment 

• Support a flexible schedule as business needs require 

• Carry objects 3-5 feet weighing up to 50lbs, routinely 

• Stand for prolonged periods of time >4 hours 

• Walk continuously more than 10,000 steps (4-5) miles per day 

• Bend, stoop, squat, twist, push and pull objects of various shapes and sizes in the team lift.  

• Tolerate hot and cold work environments  

• Ability to use powered and/or manual lifting equipment to assist with the team safety moving inventory in accordance with established protocols and safety guidelines 

We engineer faster, smarter, leaner supply chains.