Practice Supervisor - The Dalles

Job Summary:  

As a LEADER at OnePeak Medical, we are caregivers at heart, whether caring for patients directly or supporting those who do. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best. 

_{THE PRACTICE SUPERVISOR IS A PRACTICE MANAGER IN TRAINING; DUTIES MIRROR THE PRACTICE MANAGER.} 

Duties and Responsibilities: 

• Successful management of the day-to-day clinic operations 
• Ensure the office is staffed appropriately and providers' schedules are optimized 
• Verify that clinic staff & new employees receive the required documents, training, login, onboarding, and a clear understanding of the OnePeak mission, vision, and culture. 
• Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture. 
• Ensure Medical Assistants and Front Desk complete all tasks before leaving for the day. If they cannot complete tasks for some reason, enlist help or assistance to complete them. 
• Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner 
• Keep in constant communication with staff members and providers to see how they are doing/if you can help/address questions/concerns. 
• Provide backup and support to front and back offices as needed 
• Handle communication regarding billing and scheduling errors 
• Review providers’ schedules for current and next week to ensure all spots are being filled 
• Make sure the front desk is maintaining a waitlist for any providers booked out two weeks or more 
• Manage overtime, timecards, time out, and time off requests of staff in your clinic 
• Ensure all staff receive appropriate breaks, time out, etc 
• Ensure no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT) 
• Review inventory and verify that the office is stocked with supplies needed for all upcoming appointments 
• Perform all duties and responsibilities in EHR/EPM following standardized protocols 
• Send weekly marketing content to the marketing department 
• Send weekly updates to the operations and facilities teams 
• Maintain the office space/facility as needed 
• Address any patient complaints in a timely, professional manner 
• Coordinate with the operations team and upper administration to carry out our strategic vision 
• Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance 
• Monitor faxes/documents and assist when able 
• Other administrative tasks and duties assigned 

Skills and Qualifications: 

• Embody the One Peak values (Teamwork, Informed, Respect, Balance, Excellence)
• Hold self and others accountable for measurable high-quality, timely, and cost-effective results 
• Determines objectives, sets priorities, and delegates work 
• Accepts responsibility for mistakes, and complies with established control systems and rules 
• Must excel in working effectively and communicating with providers, patients, and staff 
• Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management  
• Ability to communicate and influence change effectively in both written and oral form 
• Exhibits confidence in self and others; inspires and motivates self and others to perform well 
• Treats others with respect, keeps commitments, and upholds company core values 
• Good judgment with the ability to make timely and sound decisions 
• Exhibits an attitude toward continuous improvement and a standard of excellence in customer service 
• Looks for ways to develop strategies and standards to improve processes and quality assurance 
• Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism 
• Excellent listening ability with a willingness to accept constructive feedback 
• Demonstrates personal responsibility for keeping up with current industry information 
• Desire to expand knowledge, skillset and ensure contribution to organizational success 
• Able to problem solve and provide leadership in solving difficult employee relations issues 
• Must adhere to the standards of patient confidentiality as outlined by HIPAA 
• Ability to manage and maintain sensitive information in a confidential manner 
• Excellent conflict management experience 
• Proficient in MS Office and computer systems (e.g., patient management software) 
• Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met 
• Professional and courteous in tone and information delivery 
• Be flexible to meet business needs and potentially travel to other clinics 
• Be prepared to drive a personal vehicle on behalf of the company, requiring successful completion of a motor vehicle history check, possession of a current, valid driver's license, and proper vehicle registration and insurance as per state laws 
• Ability to travel on occasion (1-2 hours one way to other clinics) as needed 

Education and Experience: 

• High school diploma or equivalent – required 
• Minimum of 1 year of Lead or Supervisory experience (preferably Primary Care) - required 
• Current BLS and /or CPR/AED Certification – required 
• Recent medical assistant experience, minimum of 6 months – strongly preferred 
• Associate college degree in a medical field – strongly preferred 
• CMA (Certified Medical Assistant) Certification – strongly preferred 
• CPT (Certified Phlebotomist Technician) Certification – strongly preferred