It's likely you've seen our beautiful hot springs, our crown jewel! Did you know we won the Distinctly Montana awards for Best Hot Springs and Best Hot Springs Resort? How would you like to be a part of the team that supports those awards (we plan to continue receiving this award annually)? In order to provide the best customer service to our guests, we would like to add a couple more people to our pools team.

Our mission is HAPPINESS and this is where the magic happens. Do you have what it takes to help us meet our mission by providing HAPPINESS to our guests? Exceptional customer service, excellent communication skills, and a willingness/ability to learn the basics in pool operations.

This is a Full Time opening:

4:00pm - 12:00am Friday - Tuesday

Wage Range: $18.00 per hour DOE

Job Description:

The Night Auditor works with the Pools team and is primarily responsible for the night closing procedures of the resort. This is a full time, night position, typically 4pm to 12am.

Responsibilities Include:

End of Day Report
Upload to QHSR 411 Intranet Site
Batch out Shift4
Cancellation Audit
Swim “Room” Assignment for all three Sessions [AM, MID, and PM]
Print Registration Cards
Run and Print the Preference Report (Opted In Reservations)
Wristband Programming
Batch Deposits/Collecting Payments-Process Open Folios
Mass Check Out $0 Departures
Email Guests to collect payments for Declined Cards
Create ‘Call Back List’ for PSAs
Check for Duplicate Reservations
Process “Room” Charges accrued on the Wristband
Print Cashier Closure
Update Swim Inventory

PSA Tasks include but not limited to:

Checking In Swim Guests for PM Session
Creating, Modifying, or Cancelling Reservations
Replying to Swim Shared emails for Guests
Answering Phones to assist Guests or QHSR Teammates
Folding Towels, loading the Washer and Dryer for Towels
Cleaning the Pool Entry Building (vacuum, sweep, mop, etc.)
Cleaning/Mopping Changing Rooms as needed
Organizing Registration Cards after Session’s Check In/Check for OCI, Signatures, and Notations
Taking Out Trash
Collecting Towels from Towel Bins
Very Basic Pool Level management, and training in the Functions of Pool 2 (Cold Plunge)
Monitor Guest behavior on Pool Deck/Enforce Pool Rules

Required Skills/Abilities:

Excellent communication skills with coworkers and guests.

Ability to address behavior issues and determine the best course of action. This includes managing challenging situations involving children, intoxicated adults, and other guest-related concerns in a professional and appropriate manner.

Willingness/ability to learn and enforce all the rules and guidelines of the pool complex area.

Experience/Willingness to learn Computer Skills associated with the PSA job

Ability to work in varying weather conditions including rain, snow, high winds, extreme heat/cold.

Ability to stand, walk, and remain on your feet for extended periods throughout the workday.

Ability to lift up to 30 lbs unassisted (trash, laundry, etc).

Ability to work nights, weekends, and holidays
Experience in Symphony preferred
Past experience in a similar role

Knowledge / Education/Experience:

High School Diploma or equivalent

Benefits:

Group Health Insurance for FT employees (30+ hrs per week)
Dental and Vision Insurance
PTO for FT employees (32+ hrs per week)
401(k) Retirement with company match
Holiday Pay
Aflac
FREE Soaking for employee and a guest
FREE lodging benefits
Meal benefits
Rewards & Recognition
Employee Referral Program
Gym Reimbursement
Discount pricing in the gift shop and coffee shop
...and MORE

Learn more about this Employer on their Career Site

Night Pool Auditor