Residential Cleaning Supervisor

Description

Home Cleaning Supervisor

We are seeking a highly organized, passionate, and enthusiastic bilingual individual to join our expanding team as a Home Cleaning Supervisor. This pivotal role reports to the manager and is essential for maintaining our high service standards and ensuring efficient daily operations. The successful candidate will be a strong team player, an effective communicator, and adept at multi-tasking.

Core Responsibilities:

1. Team Leadership & Development

• Coaching and Mentoring: Motivate, coach, and train team members
• Onboarding Support: Assist with in-person interviews and the staff onboarding process.
• Performance Management: Help track and manage employee performance scores and feedback.
• Safety & Compliance: Enforce adherence to all safety and sanitation protocols, including the correct use of Personal Protective Equipment (PPE)
• Staff Engagement: Support the preparation and execution of monthly staff meetings.

2. Operational & Quality Oversight

• Quality Control: Conduct regular inspections of cleaned residential and commercial areas to ensure all established quality standards are met.
• Scheduling: Help create daily, weekly, or monthly staff schedules and efficiently manage replacements for call-outs.
• Efficiency Monitoring: Maintain staff efficiency by closely monitoring and managing allotted task times..
• System Management: Be able to learn and proficiently use the company's business system.
• Field Support: Step in to perform cleaning duties when operational needs require it.
• Administrative Duties: Fulfill various office responsibilities as assigned.

3. Inventory & Equipment Management

• Inventory Control: Monitor and manage stock levels of cleaning supplies and equipment; place orders as needed to maintain adequate stock.
• Supply Readiness: Ensure all staff are fully equipped with the necessary materials and operational equipment.
• Equipment Maintenance: Maintain and ensure the proper working order of all cleaning equipment.

4. Communication & Client Relations

• Primary Contact: Act as the primary point of contact, delivering excellent customer service to both staff and clients.
• Issue Resolution: Efficiently address and resolve customer complaints regarding service quality.

Requirements

• Bilingual Proficiency: Must be fluent in both English and Spanish.
• Experience: Proven supervisory or cleaning experience, preferably within the commercial or residential cleaning sector.
• Leadership Skills: Demonstrated strong team management and effective communication abilities.
• Detail Orientation: Possess a high standard for organizational skills and cleanliness.
• Technical Acumen: Familiarity with various cleaning chemicals, operational equipment, and sanitation regulations.
• Physical Requirements: Ability to stand, walk, and lift for prolonged periods during cleaning and inspection duties.
• Problem-Solving: Proven ability to effectively handle client-related issues and manage staff shortages.

Join us as a Home Cleaning Supervisor and lead our dedicated team in transforming homes into spotless sanctuaries! Your expertise will help us deliver outstanding service while fostering a positive environment for both clients and staff.

Benefits:

• Fuel reimbursement
• Opportunities for advancement
• Paid training