Program Supervisor- Pathways to Opportunity

Job Title: Program Supervisor- Pathways to Opportunity

Location: 5100 Tice Street Fort Myers, FL 33905

Employment Type: Full-Time, Salary

Goodwill Southwest Florida is seeking a Program Supervisor to manage the overall system of supports and services provided to the individuals, personnel and fiscal management at the Adult Day Training site. Responsibilities include but are not limited to: hiring the highest quality of staff and their complete orientation and ongoing training, assuring all aspects of the program of services and supports are developed, implemented, coordinated, and monitored to meet and exceed regulatory standards, fiscal oversight, case management, reporting, manages participant and staff files, and assures accurate record keeping. As appropriate, interact with external sources to increase community opportunities and integration for program participants. The Program Supervisor will ensure the program meets Medicaid Waiver requirements for Life Skills Development Level 3 services, Agency for Persons with Disabilities and Grants.

Key Responsibilities:

• Daily supervision (hiring, counseling, etc.) over all program staff, program participants, program operations and service delivery.
• Maintains an accurate awareness and good working knowledge of the applicable state and governing agency standards, Florida Statues, AHCA, and CARF standards.
• Participate in team meetings, promoting effective team communication and serve as primary contact with all team members for individuals served.
• Receive incident report and complete all required communications and documentation timely.
• Monitor individual's served attendance records and addresses attendance issues.
• Develop/coordinate quarterly calendars, calendar assessment, class satisfaction surveys, class outlines and curriculum.
• Maintain all training records for program staff and coordinate staff training.
• Provide direct service coverage to ensure seamless operation of the program as needed.
• Secure replacement employees for all call-offs and staffing emergencies and/or provide coverage to vacancies.
• Ensure proper maintenance and accuracy for all Program Fund accounts within the site, meeting Fund Policy and Procedure.
• Track program expenses to stay within budgetary parameters.
• Must complete and maintain all applicable trainings within required timeframes.
• Maintain order/organization of program site/van and address safety issues/concerns.
• Monitor and order necessary program supplies.
• Monitor all monthly checks and drills.
• Communicate with Quality Assurance Manager and Director regarding enrollment/discharge, schedule changes, and billing.
• Participate in audits and provide follow-up on findings within required timeframe.
• Know and ensure implementation of all policies and procedures.
• Maintain knowledge of current medical condition and needs of individuals served.
• Assure that the atmosphere of overall service provision is therapeutic, provides optimal growth of individuals and preserves individual's dignity and self-worth.
• Ensure the cleanliness and organization of the program site and coordinate the scheduling of program van and assure cleanliness and upkeep.
• Complete onboarding for new participants.
• Monitor, recruit, and train program volunteers.
• Perform other related duties as assigned.

Skills & Abilities:

• Consistently demonstrate leadership and professional conduct in speech, actions and appearance, ethics, and serving as a role model for program participants and direct support staff to assure consistency of daily program.
• Ability to establish, maintain, and prepare case records and reports.
• Ability to manage multiple tasks and assignments.
• Ability to deal effectively with stakeholders, staff at all levels, and a range of individuals with disabilities.
• Ability to think and react calmly to emergency situations, manage stress related to crisis intervention, and work with others under stressful conditions, use active listening, conflict resolution, and counseling techniques.
• Proficient in typing, note taking, record keeping, good social judgment, objectivity and ability to maintain confidentiality.
• Knowledge of ADA, rehabilitation technologies and instructional techniques.
• Relate well with people in a warm and comfortable manner.
• Ability to maintain a valid driver's license and approved driving history.
• Ability to lift at least 40 lbs.

Education & Experience

• Bachelor's degree from an accredited college or university with a major in education, a
  social, behavioral or rehabilitative science or related field; or the equivalent of a related
  degree combined with years of experience.
• Two years of related experience.
• One (1) year of supervisory experience preferred.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement