Medical Assistant-WSHC

Medical Assistant

White Swan Health Clinic

Department of Tribal Health

Hourly Wage: $24.44/Regular/Full-Time

Location: White Swan

The Medical Assistant for the White Swan Health Clinic supports healthcare providers in delivering quality, patient-centered, and culturally responsive care to Yakama Nation members and the community. Performs both clinical and administrative duties to support daily clinic operations, including assisting with patient care, rooming patients, recording medical information, scheduling appointments, answering phones, greeting patients, maintaining patient records, and supporting provider needs.

The Medical Assistant is also responsible for maintaining a clean, safe, and welcoming clinic environment by preparing exam rooms, restocking supplies, disinfecting patient care areas, sweeping, mopping, and bagging up garbage as needed. Strong communication, professionalism, attention to detail, confidentiality, and the ability to work respectfully with patients, staff, and the public are essential to this role.

Examples of Work Performed:

Greet patients and visitors in a professional, respectful, and welcoming manner.

Answer incoming telephone calls, take messages, route calls appropriately, and respond to general patient inquiries.

Schedule patient appointments, confirm appointments, assist with check-in and check-out, and coordinate follow-up visits as directed.

Verify patient information, insurance information, contact information, and reason for visiting.

Room patients and obtain accurate vital signs, medical history, medication information, allergies, and chief complaint.

Assist healthcare providers with patient examinations, procedures, and treatments.

Prepare and maintain examination rooms, ensuring rooms are clean, disinfected, properly stocked, and ready for patient care.

Clean and sanitize exam tables, counters, equipment, and other patient care areas between visits and at the end of the day.

Perform general clinic cleaning duties, including sweeping, mopping, wiping down surfaces, and bagging up garbage as needed.

Assist with wound care, specimen collection, suture removal, EKGs, basic laboratory testing, and other clinical procedures as directed by the healthcare provider.

Administer immunizations, medications, and injections under the supervision and direction of a licensed healthcare professional and within the Medical Assistant scope of practice.

Perform phlebotomy and process lab specimens as needed.

Assist with sterilization of instruments, autoclave use, and maintenance of infection control standards.

Maintain medical equipment, ensure equipment is clean and functioning properly, and report equipment issues to the supervisor.

Manage and update patient medical records, ensuring accurate documentation and data entry into the electronic health record system.

Process referrals, assist with obtaining records, and coordinate patient follow-up care as directed.

Provide patient education on health maintenance, medication adherence, chronic disease management, preventive care, and provider instructions.

Maintain confidentiality and ensure compliance with HIPAA, infection control protocols, safety guidelines, and clinic policies.

Assist with inventory management, ordering supplies, stocking exam rooms, and monitoring medical supply levels.

Support daily clinic operations by assisting providers, nurses, front desk staff, and other team members as needed.

Serve as a liaison between patients, healthcare providers, Tribal Health programs, and outside organizations to support coordinated patient care.

Assist with health screenings, outreach events, community education, and other Tribal Health initiatives when assigned.

Perform other duties as assigned by the Program Manager, assigned supervisor, or healthcare provider.

Knowledge, Skills and Abilities:

Knowledge of medical office procedures, receptionist duties, answering phones, scheduling appointments, and receiving patients.

Knowledge of electronic health records and accurate patient documentation.

Knowledge of vital signs for pediatric and adult patients.

Knowledge of basic clinical procedures, including patient rooming, specimen collection, wound dressing changes,

and assisting with exams.

Knowledge of infection control practices, autoclave use, cleaning instruments, and maintaining a clean clinical environment.

Knowledge of HIPAA, patient confidentiality, and healthcare privacy requirements.

Knowledge of basic health services management and clinic operations.

Skilled in utilizing diagnostic tools such as a stethoscope, blood pressure cuff, pulse oximeter, thermometer, glucometer, and other medical equipment.

Skilled in administering oral medications and performing subcutaneous and intramuscular injections under the direct supervision of a licensed healthcare professional.

Skilled in conducting patient intake, vital sign assessments, blood glucose monitoring, and other basic clinical assessment procedures.

Skilled in communicating with patients, staff, providers, and the public in a respectful and professional manner.

Ability to assist providers during patient examinations, procedures, specimen collection, and treatments.

Ability to multitask in a busy clinic environment and respond to changing clinic needs.

Ability to maintain accurate records, organize work, and follow instructions.

Ability to maintain cleanliness and safety standards throughout the clinic.

Ability to establish and maintain positive working relationships with medical staff, Tribal members, patients, and the public.

Ability to communicate effectively both orally and in writing.

Ability to maintain professionalism, confidentiality, and cultural sensitivity always.

Minimum Requirements:

High school diploma or GED.

Completion of a Medical Assistant training program accredited by the Washington State Department of Health, or equivalent approved training and experience.

Must possess a Medical Assistant-Certified credential through the Washington State Department of Health.

Must be registered or certified with the Washington State Department of Health as a Medical Assistant.

Must possess or obtain within 30 days of employment a current Basic Life Support certification, CPR certification, and Bloodborne Pathogens certification.

Must have all required immunizations up to date.

Must have at least two (2) years of experience in a clinical, medical office, public health, or Tribal healthcare setting.

Must have experience with electronic health records.

Must have experience answering phones, scheduling appointments, greeting patients, and performing general receptionist duties.

Must be willing and able to perform clinic cleaning duties, including sweeping, mopping, disinfecting surfaces, and bagging up garbage.

Required to pass a pre-employment background check.

Required to pass a pre-employment drug test.

Must possess a valid Washington State Driver's License with the ability to obtain a Tribal Driver Permit with Defensive Driving Course certificate (to be updated every 2 years).

Preferred Requirements:

Experience working in a Tribal healthcare setting.

Experience working in a rural clinic or community health clinic.

Experience providing culturally responsive care to Tribal members and Native communities.

Enrolled Yakama Preference, but all qualified applicants are encouraged to apply.