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Benefits:
- Paid Holidays
- Health insurance
- Paid time off
- Bonus based on performance
- Employee discounts
**Core Objective**
Command the service board, optimize technician routing, manage the warranty claim pipeline, and elevate our field technicians. You are the operational hub of the service department.
**Primary Responsibilities**
- Board Command & Routing: Route technicians efficiently across Tiffin, Fremont, and Findlay territories.
- Technical Support & Training: Provide office-based troubleshooting for high-end units (Sub-Zero, Wolf, Bosch). Design and implement upgrade training plans for technicians.
- Warranty & Reporting Administration: Process warranty claims accurately. Read, analyze, and file detailed service reports.
- Parts & Manufacturer Coordination: Work with the parts specialist for staging/inventory and liaise with brand representatives.
- Operational Management: Track service calls, calculate bonus structures, and maintain clear, authoritative communication across all departments.
- Special Case Field Deployment: Handle escalated or complex VIP service cases in the field.
**Required Baseline**
- Mandatory: Proven field experience in appliance repair and diagnostics, highly effective communication skills, and administrative competence.
- Trainable: Dispatching, routing, and POS workflows.
**Schedule & Software**
- Schedule: 8:30 AM - 5:30 PM
- Software Stack: AltheaSuite POS (On-the-job training provided)
- Benefits: Paid Time Off (3 PTO days)
Command the service board, optimize technician routing, manage the warranty claim pipeline, and elevate our field technicians. You are the operational hub of the service department.
**Primary Responsibilities**
- Board Command & Routing: Route technicians efficiently across Tiffin, Fremont, and Findlay territories.
- Technical Support & Training: Provide office-based troubleshooting for high-end units (Sub-Zero, Wolf, Bosch). Design and implement upgrade training plans for technicians.
- Warranty & Reporting Administration: Process warranty claims accurately. Read, analyze, and file detailed service reports.
- Parts & Manufacturer Coordination: Work with the parts specialist for staging/inventory and liaise with brand representatives.
- Operational Management: Track service calls, calculate bonus structures, and maintain clear, authoritative communication across all departments.
- Special Case Field Deployment: Handle escalated or complex VIP service cases in the field.
**Required Baseline**
- Mandatory: Proven field experience in appliance repair and diagnostics, highly effective communication skills, and administrative competence.
- Trainable: Dispatching, routing, and POS workflows.
**Schedule & Software**
- Schedule: 8:30 AM - 5:30 PM
- Software Stack: AltheaSuite POS (On-the-job training provided)
- Benefits: Paid Time Off (3 PTO days)
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