Medical Office Receptionist

Beacon Behavioral Health Partners

Reports To: Office Manager or Program Director

Position Summary

The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon’s outpatient behavioral health program
This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members
The Medical Office Receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team

Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner
Answer, screen, and route incoming phone calls, messages, emails, and general inquiries
Support patient scheduling, appointment confirmations, cancellations, and rescheduling
Assist with patient check-in and check-out processes
Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation
Support intake, admissions, referral, and new patient coordination activities as needed
Maintain accurate patient, office, and administrative records in accordance with company procedures
Coordinate communication between patients, families, providers, clinical team members, and administrative staff
Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member
Maintain office supplies, forms, shared spaces, and general front desk organization
Support billing, authorizations, insurance documentation, or related administrative workflows as assigned
Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed
Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements
Assist with special projects, office initiatives, and other duties as assigned

High school diploma or equivalent required
1–2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred
Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred
Strong communication, customer service, organization, and follow-through skills
Ability to manage multiple priorities in a busy office environment
Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems
Ability to handle confidential information with professionalism and discretion
Dependable, detail-oriented, patient-focused, and team-oriented

Experience supporting a behavioral health or healthcare office
Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records
Experience working with patients, families, providers, and referral partners
Bilingual skills preferred, based on program and market needs

Creates a positive and professional first impression for patients and families
Keeps front desk workflows organized, accurate, and timely
Communicates clearly and professionally with patients, families, providers, and team members
Supports efficient scheduling, documentation, and patient coordination
Helps the outpatient program operate smoothly and consistently

Beacon Behavioral Health Partners is an equal opportunity employer
We are committed to creating an inclusive environment for all employees and applicants

Learn more about this Employer on their Career Site